Superviseur service à la clientèle - Bilingue

Nutreco; Saint-Hyacinthe; On-site; CAD 50,000 - 65,000; Full time

Job summary

Une entreprise leader dans l'industrie de la nutrition animale, Nutreco, recherche un superviseur de service à la clientèle. Le candidat idéal aura une expertise en gestion d'équipe et en optimisation des opérations pour garantir un service client de qualité. Un environnement dynamique attend celui qui souhaite contribuer à notre mission de 'Feeding the Future'.

Qualifications

• Bilingue (français et anglais) requis.
• Expérience en supervision ou gestion de service client.
• Capacité de fournir des retours constructifs et du coaching.

Responsibilities

• Assurer la gestion quotidienne des opérations du service à la clientèle.
• Gérer la performance de l'équipe et organiser le travail.
• Superviser les évaluations de performance et le plan de développement individuel.

Skills

Gestion des plaintes

Communication

Gestion de l'équipe

Suivi des indicateurs de performance

Job description

Superviseur service à la clientèle - Bilingue

Apply now: locations Saint-Hyacinthe, Quebec | full-time | posted 30 days ago | job requisition id VAC24180

Job Description:

Nutreco, part of the SHV family, is committed to "Feeding the Future" through sustainable and innovative practices. Nutreco has two main business lines:

• Skretting: A global leader in innovative aquaculture feed solutions, revolutionizing aquaculture for a sustainable future.
• Trouw Nutrition: Specializes in animal nutrition, aiming to improve the health and productivity of businesses with advanced solutions.

We are recruiting a Customer Service Supervisor.

As a supervisor, you play a key role in ensuring smooth daily operations. You will oversee the team, ensuring productivity and the quality of services provided:

Key Responsibilities:

• Ensure the smooth running of daily operations:
• Order management
• Handling complaints
• Managing customer requests
• Follow-up on issues
• Monitor and report on performance indicators
• Organize work and ensure team members understand their duties and tasks (Work plan and shift management)
• Monitor employee productivity, providing constructive feedback and coaching
• Communicate information from senior management to staff and vice versa
• Manage the Customer Service team:
• Leave and vacations
• Performance evaluations (with DSC)
• Development plans (with DSC)
• Recruitment and onboarding of new employees
• Weekly coaching sessions
• Ensure compliance with company policies and procedures
• Ensure the team provides excellent customer service

About Our Organization:

Trouw Nutrition is a global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry. We provide species-specific nutritional solutions, boosting productivity and supporting animal health at all life stages. With locations in 25 countries and around 5,000 employees, our mission is "Feeding the Future".

Equal Opportunity Employer:

Trouw Nutrition is committed to equal employment opportunities. Applications are considered without regard to race, color, religion, sex, national origin, citizenship, age, disability, sexual orientation, marital status, parental status, military service, or any other protected status. Please inform us if you require accommodations during the recruitment process. We comply with all applicable laws regarding accommodations for applicants with disabilities.