SUPERVISEUR 23/24/59

The Home Depot Canada; Prince George; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits (full-time)

Profit sharing and stock purchase plan

Paid training & career development

Tuition reimbursement

The Home Depot values

Job summary

The Home Depot Canada à Prince George recherche un superviseur(se) passionné(e) pour guider une équipe et répondre aux besoins des clients. Vous favoriserez le développement des associés et veillerez à offrir un service client de premier ordre tout en optimisant les ventes et la présentation des produits.

Vous assumerez des responsabilités opérationnelles, gérerez le planning, et veillerez à la sécurité et à l’efficacité du magasin.

Qualifications

• Capacité à travailler selon un horaire flexible (jours, soirées, weekends).
• Excellentes compétences organisationnelles et de service client.
• 1–2 années d'expérience en supervision / conduite d'équipes.

Responsibilities

• Diriger et inspirer les associés pour offrir un service client exceptionnel et stimuler les ventes.
• Adapter le personnel du département selon les besoins.
• Gérer la performance des associés par le développement et les feedbacks.
• Analyser les ventes et rapports pour optimiser l'inventaire et l'agencement.
• Maintenir 100% des stocks et des plans d'organisation.
• Enquêter, résoudre et escalader les problèmes clients.
• Communiquer les activités de vente et promotions lors des réunions.
• Veiller au respect des normes de sécurité et de protection des actifs.

Skills

Leadership

Service client

Organisational skills

Communication

Decision making

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams
• The pay range for this position is between $23.80 - $26.05