Superintendent, Mobiles

Canadian Urban Transit Association; Halifax; Hybrid; CAD 84,000 - 108,000; Full time

Job summary

Halifax Transit seeks a Superintendent, Mobiles to lead mobile and security transit services in HRM. You will manage 24/7 operations, support 700+ operators and 400 assets, and drive safety programs and service improvements.

Applicants should have a related degree and at least three years of progressive leadership in public transit, with strong customer service and communications skills. The role is based at Burnside and Ragged Lake centers in Dartmouth/Halifax.

Qualifications

• Completion of a related University/College level program (criminology, police sciences, or business administration).
• Minimum of three years of progressive leadership experience in a complex, unionized public transit environment.
• Public transit operations management experience is an asset.
• Class 2 driver’s license an asset, or willingness to obtain.
• ICS-300 or willingness to obtain.
• Demonstrated track record of safe work practices and strong customer service.

Responsibilities

• Lead day-to-day safe and efficient delivery of conventional transit service via mobile and security services.
• Direct leadership to Mobile Service Supervisors and provide oversight for security services.
• Respond to emergencies and coordinate with Emergency Operations Centre requirements.
• Recruitment, staffing decisions, and performance management within the division.
• Collaborate with HR and operations to plan bus stops, shelters, and facilities maintenance.
• Oversee incident reporting, audits, and data-driven service improvements.

Skills

Leadership

Emergency management

24/7 operations

Stakeholder collaboration

Communication skills

Education

Related degree or diploma

Tools

Scheduling software

Fleet management

Office software

Job description

Halifax Regional Municipality is inviting applications for the permanent position of Superintendent,Mobilesin the Transit Operations division of Halifax Transit in the Halifax Regional Municipality.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the general direction of the Manager, Transit Operations, the Superintendent, Mobiles is responsibleto lead and direct an extensive group of front-line resources providing 24/7/365 service to achieve specific business goals and performance targets in alignment with Halifax Transit’s strategic plan. The Superintendent will provide direct leadership to the Mobile Service Supervisors as it relates to Mobile Services and Support. This position will also provide oversight and support to security services including remote resources. This position will play a key role in the implementation of the Safety program including the Transit By-Law, the purpose of which is to promote the safety, well-being, and comfort of passengers and employees of Halifax Transit.

As a critical member of Halifax Transit’s extended management team, this position will oversee and direct the day-to-day safe and efficient delivery of service.The Superintendent, Mobiles is part of the team that represents Halifax Transit in the Emergency Management Operations and Special Events requirements.

DUTIES AND RESPONSIBILITIES

• Lead the day-to-day safe and efficient delivery of overall conventional transit service through mobile and security transit services.
• Leads the safe and efficient delivery of mobile and security transit services in a fast paced, 24/7/365 operational environment which includes providing support to over 700 operators, over 400 municipal assets across 72 routes across HRM.
• Ensures high quality, customer focused transit service delivery by using innovative practices to maximize the effective utilization, technological, and equipment resources available in the division.
• Support the development of highly qualified and competent staff and improvement management practices; exercise a high degree of effective delegation of authority and effective decision.
• Responds to and provides leadership in emergency situations/critical incidents in a 24/7/365 environment.
• Coordinates the response of Halifax Transit in the case of Emergency Operations Centre requirements, emergency operational incidents, and Special Events in a 24/6/365 environment.
• Assists and supports, in collaboration with the Business Analyst, the analysis of collected data and makes recommendations on operational service improvements.
• Lead the implementation of service delivery improvements.
• Oversees and participates in the recruitment and selection process within their respective division in consultation with HR. Identifies staffing requirements and makes hiring decisions.
• Manages employee performance, including establishing performance objectives, overseeing daily performance, providing coaching and mentoring, and approving time off requests. Assesses employee conduct and determines corrective action, as appropriate, in consultation with HR/LR. Makes recommendations for discipline and/or termination, as appropriate.
• Recognizes employee achievements and makes recommendations for awards (e.g., service awards, safety awards and service excellence). Provides necessary supports and identifies training and professional development opportunities for employees.
• Maintains relationships that support information sharing in a multi-location transit environment to ensure collaboration between internal and external key stakeholders.
• Manages the assignment of service vehicles and ensures all vehicles are properly maintained.
• Collaborates with Transit staff and other HRM services for the planning, development, and construction (and removal when required) of bus stops, shelters, and landing pads.
• Collaborates with HRM facilities, Municipal Operations, and planning development on the repair and maintenance on shelters, terminals, and other facilities, organizes and monitors snow and ice removal in support of transit service delivery.
• Oversees the input of operator incident reports.
• Manages the audit process of operator and security incident reports.

QUALIFICATIONS: Education and Experience

• Completion of a related University/College level program in an area such as criminology, police sciences, or business administration.
• A minimum of three years of progressive leadership experience in a complex, unionized, public transit operational environment is required. Consideration may be given to those with comparable experience.
• Experience in public transit operations management is considered an asset.
• Class 2 driver’s license an asset, or willingness to obtain.
• Minimum of Incident Command Systems (ICS) 300 or willingness to obtain.
• A demonstrated track record of exercising good judgment, being committed to quality customer service and safe work practices, and developing effective, respectful work relationships.

Technical / Job Specific Knowledge and Abilities

• Proficient in the use of common office software, such as word processing, spreadsheets, and presentations.
• Thorough knowledge of schedules, routings, fare structure, and operational policies and procedures are assets; training will be provided.
• Working knowledge of scheduling software or network management systems is an asset; training will be provided.
• Able to implement and communicate standard operating procedures and policies for transit operations.
• Demonstrated ability to work both independently as well as in a team environment.
• Excellent written and verbal communication skills.
• Good negotiation, facilitation, team-building, and consensus-building skills.
• Must demonstrate a high degree of confidentiality.
• Able to maintain a calm leadership approach in crisis situations.
• Must be able to obtain and maintain Special Constable status.
• Must be able to provide a clear Driver’s Abstract.

Security Clearance Requirements

Applicants may be required to complete an employment security screening check.

Please Note

Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates whoare selected for testing may be tested in a group setting, scheduled at the employer’s discretion.

COMPETENCIES

Analytical Thinking,Customer Service,Decision Making,Innovation,Managing Change,Risk Management,Teamwork & Cooperation,Values and Ethics,Valuing Diversity,Visioning and Strategic Thinking.

WORK STATUS

Permanent, full-time.

HOURS OF WORK

Monday to Friday, 7:30am – 3:30pm; 35 Hours Per Week.Additional hours or schedule adjustments may be required due to operational requirements.

SALARY

NU 07, $83,729 – $108,353.Salary will be determined based on relevant experience and qualifications related to the specified pay band and job. Placement above the midpoint of the pay band is typically reserved for candidates who significantly exceed the minimum qualifications, such as those with exceptional experience, specialized skills, or demonstrated achievements relevant to the role. This ensures fair and consistent compensation practices across the organization.

WORK LOCATION

Burnside Transit Centre, 200 Ilsley Avenue, Dartmouth, NS and Ragged Lake Transit Centre, 80 Grassy Lake Drive, Halifax, NS.

CLOSING DATE

Applications will be accepted until 11:59 pm on Tuesday, September 15, 2026.

Please note

We thank all applicants for their interest in this position. Only those applicants selected for an interview / testing will be contacted.

To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration.

Shortlisted candidates will be required to provide proof of their qualifications, including, but not limited to, educational credentials, professional licenses, and relevant certifications.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link:Accommodations | Hiring | Employment | Halifax