Transit Control Centre Inspector (Control Centre Coordinator)

York Region (The Regional Municipality of York); Richmond Hill; Hybrid; CAD 51,000 - 55,000; Part time

Job summary

York Region is seeking a Transit Control Centre professional to monitor BRT and conventional services, ensure contractor compliance, and support service changes. You will manage CRM data, verify timetables, and use CAD/AVL and GFI systems to maintain service quality.

The role requires 3+ years in transit operations, strong communication, and the ability to work evenings, nights, weekends, and holidays. Immediate start for a on-call replacement in Richmond Hill.

Qualifications

• Post secondary certificate or diploma (1 year+).
• Minimum three years experience in transit operations.
• Knowledge of transit legislation and standards.
• Experience with CAD/AVL, PRESTO, GFI and on-board equipment.
• Strong written and verbal communication skills; customer service oriented.

Responsibilities

• Monitor and report on operation of conventional and BRT transit services.
• Ensure contractor compliance and investigate concerns.
• Verify schedule adherence and detours; coordinate CRM cases.
• Utilize ITS equipment to track vehicle locations and data.
• Coordinate responses to service changes and incidents; liaise with staff.

Skills

Transit operations

Documentation & reporting

MS Office

Communication skills

Problem solving

Teamwork

Flexibility

Emergency coordination

Off-hours availability

Education

Post-secondary certificate or diploma

Tools

CAD/AVL

GFI fare boxes

PRESTO

ITS equipment

Job description

Share this job as a link in your status update to LinkedIn.

Job Title

Status

Casual/On-call

Temporary - Approximate length of assignment, in months

Type of Position

a Replacement

Start Date

immediate

Per hour

Salary Grade

$36.85 - $40.07

Department

York Region -> Public Works -> Transit

Location

50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)

ABOUT US

Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Supervisor, Control Centre, is responsible for monitoring and reporting on the operation of conventional and Bus Rapid Transit (BRT) services to ensure contractor compliance, including monitoring electronic service and schedule adherence; collecting data from various systems (e.g. INIT, CAD/AVL, and GFI); assigning road closures and detours; investigating Customer Relationship Management (CRM) cases; assigning CRM cases; providing guidance to the contractors control centre staff and providing assistance for specific activities to verify compliance; and ensuring proper usage by contractors of all Intelligent Transportation System (ITS) equipment.

WHAT YOU'LL BE DOING

• Ensures equipment is working properly and receiving proper usage by contractors.
• Utilizes ITS equipment to ensure service quality, schedule adherence, and records management.
• Performs specific tasks in the transit control centre, including electronic service monitoring for planned and unplanned detours and road closures, headways, missed trips, delayed starts, blocks with no bus logged in and off-route buses.
• Monitors Mobile Forms by contractors and verifies issues with each contractor.
• Monitors and ensures contractor compliance related to route schedules, changes to timetables and routing adjustments, and schedule adherence of entire transit system and performs random checks.
• Coordinates and sends field responses to unscheduled service changes and major incidents, accidents and occurrences, and communicates to appropriate personnel.
• Utilizes ITS equipment, such as Mobile Statistics, to track, report, and analyze vehicle locations; obtains automatic passenger count information and other service related information.
• Liaises with Enforcement staff to ensure that information is provided in a timely manner, and operational needs are fulfilled.
• Performs other duties, as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Post Secondary Certificate or Diploma (1 year or more) or equivalent combination of education and experience.
• Minimum three (3) years experience in transit operations, including inspecting and reporting on the operation of conventional and BRT transit services, ensuring contractor compliance, investigating and resolving concerns and monitoring schedule adherence.
• Knowledge of related Legislation, Acts and Standards pertaining to transit.
• Working knowledge of transit software and on-board bus equipment, including CAD/AVL, destination signs, PRESTO, GFI fare boxes, etc.
• Knowledge and demonstrated ability in corporate core competencies including: customer service, communication, team work, initiative/self management, accountability, and flexibility/adaptability.
• Excellent written and verbal communication skills, demonstrating the ability to document and prepare reports, and to effectively liaise with customers, supervisors and contractors.
• Computer literacy utilizing MS Office software applications and intermediate proficiency in word processing, scheduling, spreadsheet and presentation applications.
• Ability to work independently and perform scheduled activities on rotating shifts, including evenings, nights, weekends and statutory holidays.
• Ability to travel to off site locations in a timely and efficient manner, as required.
• Ability to coordinate and direct personnel during an emergency situation.
• Ability to work outside regular business hours, as required.

Scheduled Weekly Hours

Varies

Scheduled Shifts

Varies

Operational Hours

Close Date

September 14, 2026

# of Hires Needed

1

Union

CUPE Local 4900

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [e-mail] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.