Summer Intern 2027 - Business Operations & Executive Reporting Co-op

Manulife/John Hancock; Toronto; Hybrid; CAD 47,000 - 62,000; Part time

Job summary

Manulife/John Hancock is seeking an enthusiastic undergraduate or graduate student for a co-op in Business Operations & Executive Reporting. You will support leadership reporting, performance insights, executive communications, and strategic initiatives within the Professional Practices Chief of Staff team in Audit and Advisory Services.

You will gain exposure to how senior leaders drive organizational priorities, collaborate across functions, and contribute to governance, reporting processes,

Qualifications

• Pursuing undergrad or graduate degree in business-related field.
• Strong analytical and problem-solving abilities with data insights.
• Excellent written and verbal communication skills; detail-oriented.

Responsibilities

• Support the preparation of executive presentations and strategic communications for senior leaders.
• Develop and maintain KPIs, dashboards, scorecards, and management reporting materials.
• Coordinate strategic initiatives and transformation projects, tracking milestones and governance activities.
• Prepare meeting materials, agendas, and executive summaries for leadership forums.
• Track priorities and deliverables across initiatives to ensure timely execution.
• Analyze data to identify trends, opportunities, risks, and process improvements.
• Collaborate with cross-functional stakeholders to support decision-making and project outcomes.
• Identify opportunities to improve reporting processes and automation using AI-enabled solutions.

Skills

Analytical skills

Communication skills

Organizational skills

Multitasking

Self-motivation

Attention to detail

Independent work

Education

Undergraduate or graduate degree in Business Administration or related field

Tools

PowerPoint

Excel

Word

Job description

At Manulife John Hancock, we believe in investing in the future, starting with you. Our Business Operations & Executive Reporting Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.

Are you an enthusiastic undergraduate or graduate student looking to gain hands-on experience in executive reporting, strategic planning, governance, and business operations? In this role, you'll join the Professional Practices Chief of Staff team within Audit and Advisory Services, where you'll support leadership reporting, performance insights, executive communications, and strategic initiatives. You'll have the opportunity to work on meaningful projects, collaborate with stakeholders across the Audit function, and gain exposure to how senior leaders drive organizational priorities and performance.

Position Responsibilities:

• Support the preparation of executive presentations, leadership updates, briefing materials, and strategic communications for senior leaders.
• Assist in developing and maintaining key performance indicators (KPIs), dashboards, scorecards, and management reporting materials.
• Coordinate activities related to strategic initiatives and transformation projects, including tracking milestones, documenting progress, and supporting project governance activities.
• Prepare meeting materials, agendas, executive summaries, and follow-up actions for leadership forums and cross-functional working groups.
• Track priorities, action items, and deliverables across multiple initiatives to help ensure timely execution and alignment.
• Analyze data and business information to identify trends, opportunities, risks, and process improvement recommendations.
• Collaborate with stakeholders across functions to gather information, support decision-making, and drive project outcomes.
• Help identify opportunities to improve reporting processes, workflow efficiency, and team effectiveness through automation, AI-enabled solutions, and continuous improvement initiatives.
• Conduct research on industry trends, business practices, operational processes, and organizational effectiveness to support strategic planning activities.
• Contribute to special projects and emerging priorities in a fast-paced environment where responsibilities may evolve based on business needs.

Required Qualifications:

• Currently pursuing an undergraduate or graduate degree in Business Administration, Accounting, Finance, Risk Management, Data Analytics, Information Systems, Communications, or a related field.
• Strong analytical and problem-solving skills, with the ability to identify trends, draw insights, and make practical observations from data.
• Strong written and verbal communication skills, with the ability to organize information and present ideas clearly and effectively.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.
• Curious, self-motivated, and proactive, with a willingness to learn, take initiative, and ask thoughtful questions.
• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

Preferred Qualifications:

• Interest in or previous experience related to internal audit, risk management, governance, strategy, reporting, consulting, data analytics, or financial services.
• Experience preparing presentations, analyzing data, coordinating projects, or supporting cross-functional initiatives.
• Interest in executive communications, storytelling with data, performance reporting, process improvement, Power BI, automation, or GenAI tools.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. You’ll gain exposure to executive reporting, governance processes, strategic planning, performance measurement, and leadership decision-making. As part of our co-op program, you will gain early access to Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

#LI-Hybrid The role being advertised is an existing vacancy. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Salary range is expected to be between $46,800.00 CAD - $62,400.00 CAD The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work term.