Winter Co-op 2027 - Knowledge Analyst

Manulife group; Waterloo; Hybrid; CAD 41,000 - 57,000; Part time

Job summary

Manulife John Hancock is offering a Knowledge Analyst Winter Co-op to support HR knowledge content governance and continual improvement. You will work with Knowledge Management professionals, gaining hands-on experience across enterprise knowledge platforms, analytics, and initiatives that enhance self-service access for employees.

The role suits students who enjoy researching, organizing information, and turning data into actionable improvements, within a flexible hybrid environment.

Qualifications

• Pursuing an undergrad in HR, business, comms, information management, writing, psychology, or related field.
• Strong written and verbal communication for stakeholders across teams.
• Analytical and problem-solving abilities to organize and synthesize information.
• Proficiency with Excel, Word and PowerPoint.
• Detail-oriented with superb organizational skills and multi-priority management.
• Able to work independently within a collaborative team.

Responsibilities

• Maintain, review, and update HR knowledge articles and documentation.
• Coordinate article reviews with content owners and HR stakeholders.
• Assist with content cleanup, standardization, and QA across platforms.
• Improve content usability, searchability, and self-service experiences.
• Support reporting and analytics by tracking metrics and trends.
• Assist with knowledge management projects including ServiceNow & AI readiness.
• Identify process improvements and contribute recommendations.
• Collaborate on cross-functional special projects and initiatives.

Skills

Strong communication

Analytical thinking

Organization

Independent work

MS Excel/PowerPoint

Education

Undergraduate degree in HR/Business/Communications/Info Mgmt./Professional Writing/English/Psychology

Tools

SharePoint

ServiceNow

Salesforce

Excel

Power BI

Job description

At Manulife John Hancock, we believe in investing in the future, starting with you. Our Knowledge Analyst Winter Co-op is your launchpad to success, offering the support, structure, and meaningful opportunities you need to learn, grow, and make an impact.

Are you interested in knowledge management, content strategy, employee experience, and emerging AI technologies? The AskHR Knowledge & Education team is looking for a highly organized and detail-oriented student to support the maintenance, governance, and continuous improvement of HR knowledge content. Working alongside Knowledge Management professionals and HR stakeholders, you will gain hands-on experience with enterprise knowledge platforms, content governance practices, reporting and analytics, and initiatives that help employees access information quickly and effectively through self-service tools.

This opportunity is ideal for students who enjoy researching, organizing information, analyzing data, improving processes, and creating high-quality content that supports business outcomes.

Position Responsibilities:

• Support the maintenance, review, and updating of HR knowledge articles, guides, and documentation to ensure content remains accurate and current.


• Partner with content owners and HR stakeholders to coordinate article reviews and content governance activities.


• Assist with content cleanup, standardization, and quality assurance efforts across internal knowledge management platforms.


• Support initiatives focused on improving content usability, searchability, and employee self-service experiences.


• Conduct research and gather information from subject matter experts to support content updates and process documentation.


• Assist with reporting and analytics activities by maintaining trackers, compiling metrics, and identifying trends that support knowledge and contact center strategies.


• Support projects related to knowledge management, ServiceNow, content governance, and generative AI readiness.


• Identify opportunities to improve existing processes and contribute recommendations that enhance content quality and operational efficiency.


• Collaborate with cross-functional teams on special projects and continuous improvement initiatives.

Required Qualifications:

• Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Information Management, Professional Writing, English, Psychology, or a related discipline.


• Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across multiple teams.


• Strong analytical and problem-solving abilities, including the ability to organize, interpret, and synthesize information from multiple sources.


• Proficiency in Microsoft Excel, Word, and PowerPoint.


• Excellent attention to detail and strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.


• Demonstrated ability to work independently while contributing effectively within a collaborative team environment.


• Interest in human resources, knowledge management, employee experience, content strategy, or digital transformation initiatives.


• Ability to identify opportunities for process improvement and contribute innovative solutions.


• Positive attitude, adaptability, and eagerness to learn new systems, technologies, and business processes.

Preferred Qualifications:

• Experience conducting research, creating documentation, editing content, or managing information repositories.


• Familiarity with content management systems, SharePoint, ServiceNow, Salesforce, or similar platforms.


• Experience using Excel, Power BI, or reporting tools to analyze and present data.


• Interest in generative AI technologies and their application within knowledge management and employee experience functions.


• Experience supporting projects, collaborating with stakeholders, or participating in continuous improvement initiatives.

When you join our team:

• We'll empower you to learn and grow the career you want.


• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


• As part of our global team, we'll support you in shaping the future you want to see.


• You'll gain hands-on experience in knowledge management, content governance, reporting and analytics, and emerging AI initiatives within Human Resources.


• As part of our co-op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between:

$40,950.00 CAD - $56,550.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work term.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid