Associate Manager, Audit Operations & Reporting

Manulife/John Hancock; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Job summary

Manulife/John Hancock seeks a senior professional to lead executive, Board and Audit Committee reporting within the Audit and Advisory Services Professional Practices team. You will translate complex risk information into concise narratives and coordinate inputs from across governance forums.

You will work directly with senior leaders and risk teams, owning end-to-end reporting processes and driving improvements in data quality and efficiency.

Qualifications

• 4+ years in internal audit or risk management
• Experience preparing executive materials for Board audiences
• Excellent written and verbal communication skills
• Ability to synthesize complex audit/risk information into concise messages
• Strong stakeholder management with senior executives
• PowerPoint and Excel proficiency; ability to use AI responsibly

Responsibilities

• Lead Audit Committee, Board and Executive reporting coordination
• Create concise presentations, briefing notes, and executive summaries
• Translate audit, risk and performance data into actionable insights
• Ensure reporting accuracy and consistency across governance forums
• Coordinate review, challenge, and approvals with senior stakeholders
• Identify emerging themes and risk insights to strengthen reporting
• Own end-to-end reporting routines, calendars, and data coordination
• Improve data quality and source traceability across enterprise systems

Skills

Executive reporting

Risk insights

Stakeholder management

Project coordination

PowerPoint & Excel

Education

MBA, CPA, CIA, CFA, FRM (preferred)

Tools

GRC platforms

Data visualization tools

Job description

Join Manulife’s Audit and Advisory Services Professional Practices team in a high-impact role responsible for executive, Board, and Audit Committee reporting and for strengthening the operating processes that support timely, consistent, and insightful reporting across the Audit function. The role combines executive reporting, stakeholder coordination, risk insight development, and process improvement. The successful candidate will work directly with senior leaders and risk teams, coordinate inputs across lines of defense, and help bring together information from multiple enterprise sources to produce clear and decision-useful reporting.

Position Responsibilities

• Audit Committee, Board and Executive Reporting: Lead the preparation and coordination of Audit Committee, Board, Executive Leadership Team, Audit Leadership Team, and other executive reporting materials.
• Develop clear, concise, and impactful presentations, briefing notes, speaking notes, and executive summaries.
• Translate complex audit, risk, issue, and performance information into coherent narratives and actionable insights for senior leadership.
• Ensure reporting is accurate, consistent, appropriately supported, and aligned across governance forums.
• Coordinate review, challenge, approval, and production processes with senior stakeholders across the organization.
• Risk Insights and Stakeholder Engagement: Identify emerging themes, common control weaknesses, and risk insights across audit results to strengthen executive reporting and decision support.
• Engage directly with executives, governance committees, and internal stakeholders to clarify messages, resolve gaps, and align reporting.
• Reporting Operations and Data Coordination: Own end-to-end reporting routines, calendars, templates, inputs, quality reviews, action tracking, and delivery milestones.
• Bring together information from Enterprise GRC and other relevant enterprise sources to support efficient preparation of initial report drafts.
• Partner with data owners and contributors to improve data quality, reporting consistency, and traceability to source information.
• Maintain effective controls over version management, review status, approvals, and final reporting packages.
• Identify opportunities to reduce manual effort, streamline handoffs, and improve the speed and repeatability of report production.
• Automation and Continuous Improvement: Define business requirements, templates, workflow expectations, and quality criteria for reporting enhancements.
• Test automation solutions built and improve usability and adoption.
• Develop guidance and working practices that support consistent, sustainable reporting processes across the Audit function.
• Coordinate special projects that improve governance, operational effectiveness, and management information.

Required Qualifications

4+ years of experience in internal audit, risk management, governance, executive reporting, consulting, financial services, or a related field.

Strong experience preparing executive-level materials for senior leadership and Board-level audiences.

Exceptional written and verbal communication skills, with the ability to synthesize complex audit and risk information into concise, decision-useful messages.

Strong analytical, critical-thinking, project management, and problem-solving capabilities.

Proven ability to manage high-sensitivity, judgment-intensive work and multiple deadlines in a fast-paced environment.

Strong stakeholder management skills and confidence working directly with senior executives, governance committees, risk teams, and data owners.

Advanced proficiency in PowerPoint, Excel, and Microsoft Office applications, with the ability to use generative AI responsibly to improve efficiency.

Preferred Qualifications

• Experience supporting Audit Committee, Board, Executive Leadership Team, Audit Leadership Team, or comparable executive governance forums.
• Knowledge of internal audit methodologies, enterprise risk management frameworks, quality assurance programs, and issue reporting.
• Experience working with Governance, Risk and Compliance platforms, reporting automation, workflow tools, or data visualization solutions.
• Understanding of the life insurance, wealth and asset management, or broader financial services industry.
• Professional designation such as MBA, CPA, CIA, CFA, FRM, or an equivalent credential is an asset.

Key Capabilities

• Executive reporting and narrative development
• Audit and enterprise risk insight
• Operational discipline and project coordination
• Data synthesis and quality orientation
• Stakeholder management and influence
• Continuous improvement and technology enablement

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Additional Information

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.