Summer Customer Service Representative

LCBO; Parkhill; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the LCBO as a Customer Service Representative to create lasting impressions and enhance customer experiences in retail. This role involves serving customers, handling inventory, and providing exceptional service in a supportive environment with potential for growth.

Benefits

Online learning opportunities

Potential for future employment growth

Employee Assistance Program (TELUS Health)

Discounted products and tickets to events (WorkPerks)

Qualifications

• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum age of 18 years.
• Willing to submit to a Criminal Background Check at your own expense prior to employment.

Responsibilities

• Serve customers using POS/Cash system promptly and courteously.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory and ensure the store is clean and organized.

Skills

Interpersonal skills

Customer service skills

Bilingualism (English and French)

Job description

Location Address:

1-264 Main Street, Parkhill
Salary / Pay: $20.36/hour

Job Posting Description:
At the LCBO, we always have the right spirit! Do you?
NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.
We have an immediate need to hire engaging individuals who are passionate about delivering an extraordinary customer experience at our retail locations throughout Ontario. We are seeking Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create a lasting impression on our customers.
Learn more about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.
About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face products on shelves, and ensure the store is clean, organized, and safe (including spill and broken bottle cleanup).
• Perform duties that involve lifting cases up to 40 lbs./18 kg and standing for extended periods.

About You:

• Excellent interpersonal and engagement skills.
• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum age of 18 years.
• Bilingualism (English and French) is a plus.
• Willing to submit to a Criminal Background Check at your own expense prior to employment.

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekends:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

• Weekday shifts (Monday - Thursday) based on store needs
• Schedules posted two weeks in advance; shifts may be available on short notice

Why Join the LCBO?

• Online learning opportunities
• Potential for future employment growth
• Employee Assistance Program (TELUS Health)
• Discounted products and tickets to events (WorkPerks)
• Contribute to communities across Ontario

We foster an inclusive environment where everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer committed to accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodations during the hiring process.

We appreciate your interest. Only shortlisted applicants will be contacted.

Union / Non-Union: Union