Customer Service Representative

AlgaeCal; Canada; Remote; CAD 52,000 - 65,000; Full time

Job summary

A leading company in the health and wellness industry is seeking a customer service representative to assist customers with product inquiries and DEXA bone scan results. This role offers opportunities for salary increases, a generous healthcare package, and engagement in a collaborative work environment.

Benefits

Generous healthcare package

Flexible Stat Holidays

Support for professional development

Monthly team events

Remote team-building opportunities

Qualifications

• Solid background in customer service.
• Strong passion for natural health and wellness.
• Excellent organizational skills and multitasking ability.
• Willingness to accept feedback and improve.
• Flexibility to work a fixed schedule (9 am - 5 pm PST).

Responsibilities

• Act as a knowledge base for customer inquiries about products and bone health.
• Support customers through various communication channels (email and phone).
• Process orders and manage administrative tasks.

Skills

Customer service

Organization

Multitasking

Flexibility

Job description

Employer Industry: Health and Wellness

Why consider this job opportunity:
- Starting salary of $52,000 with opportunities for rapid increases as training targets are met
- Generous healthcare package included
- Monthly team events and activities to foster a positive work environment
- Flexible Stat Holidays with the option to bank days for later use
- Remote team-building opportunities such as Coffee Chats
- Support for professional development and continued learning through training and coaching

What to Expect (Job Responsibilities):
- Act as a knowledge base for customer inquiries regarding products and bone health
- Actively listen to customers and provide information to help them make informed decisions
- Support customers through various communication channels (email and phone)
- Process orders and returns, and assist customers in understanding DEXA bone scan results
- Update customer records, process accounts, and manage administrative tasks

What is Required (Qualifications):
- Solid background in customer service
- Strong passion for natural health and wellness
- Excellent organizational skills and ability to multitask
- Willingness to accept feedback and continuously improve
- Flexibility to work a fixed schedule of 9 am - 5 pm PST, including weekends

How to Stand Out (Preferred Qualifications):
- Experience in a customer-facing role within the health and wellness industry
- Previous experience in a fast-paced or evolving work environment
- Strong interpersonal skills with an ability to build rapport with customers
- Demonstrated critical and creative thinking skills
- Enthusiasm for learning and professional development opportunities

#HealthAndWellness #CustomerService #CareerGrowth #CompanyCulture #ProfessionalDevelopment

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