Summer 2027 Intern - Mortgage Operations Analyst

Manulife John Hancock; Toronto; Presencial; CAD 53.000 - 60.000; Jornada completa

Descripción de la vacante

Manulife John Hancock in Toronto, ON is offering a paid internship within the Mortgage Operations / Accounting team. You will gain hands-on experience supporting end-to-end servicing and operational accounting activities of a commercial mortgage portfolio, with exposure to automation and AI-enabled tools.

This 3–4 month term is suited to a second- or third-year student who is detail-oriented, data-driven, and eager to learn how teams, systems, transactions, and controls connect across the

Formación

• Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.
• Basic understanding of accounting concepts and interest in financial services or operational accounting.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical and problem-solving skills with attention to accuracy and detail.
• Ability to organize work, manage priorities, follow procedures, and meet deadlines.
• Clear written and verbal communication skills.
• Ability to work independently and in a collaborative team.
• Curiosity, initiative, sound judgment, and willingness to learn new systems.

Responsabilidades

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.
• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under supervision.
• Support client-servicing processes by organizing information and coordinating work across teams.
• Review data and reports for completeness and accuracy, and follow up as needed.
• Participate in mortgage system testing and user acceptance testing by executing test scripts and documenting results.
• Prepare and maintain spreadsheets, reports, and process documentation for internal use.
• Map processes and identify opportunities to reduce manual effort and strengthen controls.
• Use Excel, Microsoft 365, automation and AI-enabled tools with human review and company requirements.

Conocimientos

Analytical skills

Excel proficiency

Attention to detail

Written and verbal communication

Independent work

Team collaboration

Educación

Post-secondary program in Accounting/Finance/Business/Commerce/Economics (2nd/3rd year)

Herramientas

Power Query

Power BI

Power Automate

VBA

SQL

Alteryx

Microsoft Copilot

Descripción del empleo

Join the Mortgage Operations / Accounting team and gain hands‑on experience supporting the end‑to‑end servicing and operational accounting activities of a commercial mortgage portfolio. You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement.

The role combines day‑to‑day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.

This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle.

Position Responsibilities

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.
• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.
• Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.
• Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.
• Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.
• Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.
• Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.
• Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.
• Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.
• Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Required Qualifications

• Currently enrolled in a post‑secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.
• Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Strong analytical and problem‑solving skills, with careful attention to accuracy and detail.
• Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.
• Clear written and verbal communication skills.
• Ability to work effectively both independently and as part of a collaborative team.
• Curiosity, initiative, sound judgment, and willingness to learn new systems and processes.
• Commitment to handling confidential business, financial, and client information responsibly.

Preferred Qualifications

• Experience using Excel features such as formulas, lookups, PivotTables, data validation, or reconciliation techniques.
• Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems.
• Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools.
• Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement.
• Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables.
• Availability for a 3‑4 month work term.

Salary range is expected to be between: $52,650.00 CAD - $60,450 CAD

The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work-term.

When You Join Our Team

You will be supported in learning and growing the career you want.

You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement.

You will gain practical exposure to commercial mortgage operations, accounting, systems, controls, and cross‑functional tea mwork.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make th