Summer 2027 Intern - Mortgage Operations Analyst

Company 1 - The Manufacturers Life Insurance Company; Toronto; Hybrid; CAD 53,000 - 60,000; Full time

Job summary

Manulife/John Hancock in Toronto is seeking a student for a 3- to 4-month internship in Mortgage Operations and Accounting. You will support end-to-end servicing, cash, tax, and reporting activities, learning how teams, systems, and controls connect across the mortgage lifecycle.

The role emphasizes accuracy, collaboration, and hands-on use of Excel, Power Automate, and AI-enabled tools, with supervision and opportunities to contribute to process improvements and cross-functional projects.

Qualifications

• Enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or related field (2nd/3rd year).
• Basic understanding of accounting concepts and interest in financial services.
• Proficiency with Microsoft Office, especially Excel.
• Strong analytical and problem-solving skills with high accuracy.
• Ability to organize work, manage priorities, and meet deadlines.
• Clear written and verbal communication; able to work independently and in a team.
• Willingness to learn new systems and processes; handle confidential information responsibly.

Responsibilities

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.
• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under supervision.
• Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and coordinating across teams.
• Review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.
• Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, and reporting issues clearly.
• Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.
• Map selected processes and identify opportunities to reduce manual effort and strengthen controls.
• Use Excel, Microsoft 365, automation, and AI-enabled tools with appropriate human review.
• Collaborate with cross-functional partners, participate in team meetings, and provide updates on assigned work.
• Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Skills

Analytical skills

Attention to detail

Communication skills

Organization

Team collaboration

Curiosity

Willingness to learn

Education

Post-secondary program in Accounting/Finance/Business/Commerce/Economics

Tools

Excel

Microsoft Office

Job description

Join the Mortgage Operations / Accounting team and gain hands-on experience supporting the end-to-end servicing and operational accounting activities of a commercial mortgage portfolio. You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement. The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools. This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle.

Position Responsibilities

Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting. Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision. Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams. Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members. Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly. Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use. Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience. Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements. Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work. Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Required Qualifications

Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year. Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting. Proficiency in Microsoft Office, particularly Microsoft Excel. Strong analytical and problem-solving skills, with careful attention to accuracy and detail. Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines. Clear written and verbal communication skills. Ability to work effectively both independently and as part of a collaborative team. Curiosity, initiative, sound judgment, and willingness to learn new systems and processes. Commitment to handling confidential business, financial, and client information responsibly.

Preferred Qualifications

Experience using Excel features such as formulas, lookups, PivotTables, data validation, or reconciliation techniques. Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems. Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools. Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement. Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables. Availability for a 3-4 month work term.

Salary range is expected to be between: $52,650.00 CAD - $60,450 CAD. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.

When You Join Our Team You will be supported in learning and growing the career you want. You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement. You will gain practical exposure to commercial mortgage operations, accounting, systems, controls, and cross-functional teamwork.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition.

Recent awards include:

2026 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2025, Financial Times World’s Best Employers Asia-Pacific 2026, We’ve been recognized as one of Canada’s Top 100 Employers 2026, #1 Life Insurer for AI Maturity by Evident 2026

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the number one choice for customers.

Learn more at https://www.manulife.com/.