Summer 2027 Intern - Mortgage Operations Analyst

Manulife; Toronto; Hybrid; CAD 53,000 - 60,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is seeking a detail-oriented student to join the Mortgage Operations / Accounting team in a hybrid-coordinated role in Canada. You will support end-to-end servicing and operational accounting activities for a commercial mortgage portfolio, working with cash, tax, statements, and systems across teams.

The role blends day-to-day tasks with project work focused on accuracy, controls, client service, and the practical use of automation and AI-enabled tools.

Qualifications

• Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Strong analytical and problem-solving skills, with careful attention to accuracy and detail.
• Clear written and verbal communication skills.
• Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.

Responsibilities

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.
• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.
• Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.
• Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.
• Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.
• Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.
• Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.
• Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.
• Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.
• Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Skills

Microsoft Excel

Analytical skills

Attention to detail

Communication skills

Teamwork

Education

Accounting/Finance/Business program (second/third year)

Tools

Power Query

Power BI

Power Automate

VBA

SQL

Alteryx

Copilot

Job description

Join the Mortgage Operations / Accounting team and gain hands-on experience supporting the end-to-end servicing and operational accounting activities of a commercial mortgage portfolio. You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement.

The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.

This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle.

Position Responsibilities

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.

• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.

• Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.

• Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.

• Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.

• Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.

• Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.

• Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.

• Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.

• Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Required Qualifications

• Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.

• Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting.

• Proficiency in Microsoft Office, particularly Microsoft Excel.

• Strong analytical and problem-solving skills, with careful attention to accuracy and detail.

• Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.

• Clear written and verbal communication skills.

• Ability to work effectively both independently and as part of a collaborative team.

• Curiosity, initiative, sound judgement, and willingness to learn new systems and processes.

• Commitment to handling confidential business, financial, and client information responsibly.

Preferred Qualifications

• Experience using Excel features such as formulas, lookups, PivotTables, data validation, or reconciliation techniques.

• Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems.

• Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools.

• Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement.

• Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables.

• Availability for a 3-4 month work term.

When You Join Our Team

• You will be supported in learning and growing the career you want.

• You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement.

• You will gain practical exposure to commercial mortgage operations, accounting, systems, controls, and cross-functional teamwork.

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

Salary range is expected to be between:

$52,650.00 CAD - $60,450 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.