Studio Fitness - Team Lead

Altea; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in wellness and fitness services is seeking a Studio Fitness Team Lead in Toronto. This role involves leading the fitness team, ensuring excellent customer service, and managing fitness programs. Candidates should have leadership experience and a passion for promoting health and fitness in an engaging environment.

Qualifications

• Minimum 1 year in a leadership role in fitness.
• Minimum 2 years instructing studio fitness classes.

Responsibilities

• Lead the fitness team's activities and performance assessments.
• Handle member and guest complaints.

Skills

Leadership

Communication

Customer Service

Detail Oriented

Efficiency

Integrity

Motivation

Education

Post-secondary education in health and fitness or recreation management

Certification in group fitness or training

CPR/First Aid Certification

Job description

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Description

The Studio Fitness Team Leads will act as a team captain, supporting their department to achieve their goals through practical goal setting, encouragement, and coaching. The Team Lead is accountable for handling member and guest complaint inquiries, understands his / her role as a brand ambassador, and provides positive brand experiences to all members and guests.

Description

The Studio Fitness Team Leads will act as a team captain, supporting their department to achieve their goals through practical goal setting, encouragement, and coaching. The Team Lead is accountable for handling member and guest complaint inquiries, understands his / her role as a brand ambassador, and provides positive brand experiences to all members and guests.

As a Team Lead, you will focus on improving team performance by leading any assessments of the team's strengths and weaknesses and working with the Department Manager to develop a plan for addressing any needed changes. The role will be responsible for boosting morale and individual commitment in the pursuit of consistently maintaining high member / customer service goals.

You are personable, detail-oriented, active, energetic, and a zealous leader who plans, executes, and oversees the department, team members, and activities. You have a passion for working with and assisting members and team members. You maintain a positive attitude and enthusiasm for the position. You are a customer-oriented, friendly, and outgoing professional who has a serious knack for prioritizing and leading. You have leadership skills that allow you to encourage and motivate your team day in and day out!

To Land This Role You Need To Have

• Post-secondary education relating to the health and fitness industry / recreation management is an asset
• Must have certification in group fitness or training relevant to their classes
• At least 1+ years in a leadership role is an asset
• At least 2+ years of experience instructing studio fitness classes and managing programs with diverse populations is an asset
• CPR / First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required before the start date and must be maintained throughout employment. CPR is to be renewed annually
• All team members must provide a recent Criminal Background Check before the commencement of training and work.
• All team members must provide a recent Criminal Background Check prior to commencement of training and / or work.

To land this role you will need to have the following talent and spirits :

• You Have Leadership Skills : You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.
• You have Communication Superpowers : You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
• You're Customer Service Orientated : You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer's satisfaction.
• You're Detail Oriented : You cross your T's and dot your I's by maintaining client records highly organized with flawless attention to detail. You're not one to cut corners. You pay attention to the details. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
• You're Efficient & Resourceful : You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• Integrity & Trust : You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make an unbiased decision.
• You're Motivated & Driven : You're motivated and driven. You take the initiative to identify issues, proactively act, and follow through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

As a Studio Fitness Team Lead a typical day might look like :

• Educate yourself on recent team communications (memos, emails, etc.)
• Ensuring team members are consistently engaged, working with Studio Fitness Manager on assignments they organize related to evaluating team member engagement.
• Create and lead semi-annual workshops in your assigned area (Yoga, Dance, Strength, or Cycle) to train and educate instructors on class formats.
• Conduct class evaluations as necessary and instructed by the Studio Fitness Manager
• Lead by example and engage with all center users in a friendly, enthusiastic, and professional manner.
• Ensure your department team members are well versed on all paid services within the facility.
• Resolve department problems and improve current methods to increase productivity and customer service.
• Offer exemplary customer service, including maintaining customer relations.
• Display extensive working knowledge of industry standards and practices, including product details and company services offered by Altea Active.
• Assist the Studio Fitness Manager with sub requests and entering changes in both software’s
• Assist with or perform other duties as assigned.
• Ensure the safety of both team members, members, and guests within the area.
• Coordinate the organization and cleaning of the space, equipment, and materials before / after activities.
• Conduct regular walkthroughs of the studios to complete inventory and assist with maintaining the studio equipment (ie : AGF hammocks, Float Fit boards, Bosu and Stability Balls)
• Monitor the environment for hazards.
• Lead the testing of EARP (the Emergency Action Response Plan) with department managers.
• Record all accidents, injuries, and illnesses.

Exceptional Member Experience

• Ensure positive communication with all members and guests.
• Monitor department issues and member complaints to define patterns and work to lessen those recurring issues.
• Regularly audit customer service to ensure all service standards are carried out effectively, correctly, and thoroughly.
• We don't want to cancel any classes. Always be ready to jump in and teach whenever possible.

Team Management

• Attend all relevant team meetings, contribute knowledge and advice to improve the overall performance of the department.
• Ensure all team members follow the proper steps for sub-requests and approved in a timely fashion.
• Cooperate with the Studio Fitness Manager to oversee team members' performance and, if necessary, personally carry out job duties to ensure the highest quality of work.
• Be available to address team member concerns.
• Ensure consistent adherence to all policies and procedures and foster a culture that encourages autonomy and accountability.
• Create a cheerful and productive work environment that inspires proactivity and provide opportunities for advancement.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Wellness and Fitness Services

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