Security Team Lead - Full Time Nights - Baycrest Hospital - North York

CareerArc; Toronto; On-site; Full time

Job summary

A leading company in security services is seeking a Team Lead Security Dispatcher for Baycrest Hospital in Toronto. The ideal candidate will provide leadership and ensure a safe environment while developing skills in a rapidly growing industry. This full-time position offers competitive pay and extensive training programs, with opportunities for advancement in the security field.

Benefits

Paid Uniforms

Health Benefits

Advancement Opportunities

Discounted Gym Memberships

Discounted Tickets

Qualifications

• Valid Security license and First Aid / CPR certification required.
• Minimum 1-2 years of experience in security.
• Double vaccinated for COVID-19.

Responsibilities

• Provide leadership and ongoing coaching and training to security staff.
• Document and investigate security incidents according to established procedures.
• Ensure compliance with Paladin Security and Baycrest Hospital security policies.

Skills

Customer Service

Leadership

Communication

Multitasking

Education

High School Diploma / GED

Diploma in Justice studies / police foundations

Tools

CCTV

Access Control Systems

Job description

Paladin Security : Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position : Team Lead Security Dispatcher

Site : Baycrest Hospital

City : Toronto, ON

Status : Full-Time Nights

Pay Rate : $23.98 / Hr

Category : Averaging Agreement (Overtime after 88 hours)

Posting Opening : January 2, 2025

Posting Closing : Jan 16, 2025

Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description :

The Dispatcher will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff. The candidate must have the following qualities : excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional customer service.

Roles and Responsibilities :

• Provide leadership, direction, and ongoing coaching and training to security staff.
• Maintain excellent deportment and customer service skills as this is a public-facing position.
• Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment.
• Communicate any concerns or issues with the Site Coordinator in a timely manner.
• Document and investigate security incidents and complaints according to established procedures.
• Ensure all standing orders and scheduled daily activities are carried out for each shift.
• Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures.
• Coach staff when necessary and ensure proper documentation is passed onto the Site Coordinator.
• Monitor and operate numerous systems including access control, CCTV, fire and life safety.
• Make emergency overhead announcements as needed.
• Answer telephones and dispatch calls in a timely and efficient manner.
• Assist in tracking and deployment of security staff to address security concerns.
• Handle a variety of dispatch duties including incident call taking and coordination.
• Manage Lost & Found items and ensure proper documentation and procedures are followed.
• Manage the issuance and return of facility keys and ID / Access cards.
• Plan and implement shift work schedules to ensure adequate coverage.
• Ensure all Security Officers have received mandatory training and maintain compliance with training requirements.
• Manage attendance and address any attendance-related issues as needed.
• Perform security audits to identify potential vulnerabilities and recommend corrective actions.
• Provide proactive and reactive security patrols to maintain a safe and secure environment.

Qualifications :

• Experience in Dispatch is preferred.
• Excellent deportment, customer service, and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong leadership abilities with a commitment to coaching and training.
• Working knowledge of CCTV, access control systems, and other security equipment.
• Ability to work effectively both independently and as part of a team.
• Valid security license and First Aid / CPR certification required.
• Available to work continental shift.

What we have to offer :

• Extensive training programs to set you up for success.
• Paid Uniforms.
• Advancement and Career Growth Opportunities.
• Competitive Salary rates.
• Company health benefits!
• Coaching and Support.

Perks of Choosing Paladin :

• Various discounts and benefits at the following vendors :
• GoodLife Fitness - Discounted Gym Memberships.
• Toronto FC - Discounted Tickets.
• ROGERS Communications.
• Mark's Work Wearhouse.

Prerequisites :

• Double Vaccinated - Full Vaccinated from COVID-19 with 2 doses minimum.
• Valid CPR and First Aid Certification Level C (WSIB approved provider).
• Vulnerable Sector Check - to be completed upon hire.
• Proficient in English (both oral and written).
• Must have a minimum 1-2 years of experience in security.
• Diploma in Justice studies / police foundations is considered an asset.

Education Requirements :

High School Diploma / GED.

Certification Requirements :

Minimum of 1 year security experience, First Aid, CPR Level C, COVID Double Vaccinated, Minimum 1 Year of Dispatch or Scheduling Experience, Police Foundations Diploma / Law and Justice Studies Degree.

Additional Information / Benefits :

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays.

Screening Requirements : Criminal Background Check.