Student Technology Navigator

MaKami College; Calgary, Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

MaKami College is seeking a Student Technology Navigator to provide technical assistance for students, faculty, and staff in a supportive and engaging environment. The role includes troubleshooting, setup of devices, and leading tech workshops, ideal for someone with a background in IT and a passion for helping others. Candidates should have a degree in Information Technology or a related field, excellent customer service skills, and experience in educational environments.

Benefits

Health Spending & Lifestyle Accounts

Educational Allowance for Professional Development

Emergency Allowance for Unexpected Needs

Free Massages at Our Student Clinic

Discounts on College Programs & Courses

Staff Discount in College Store

On-Site Gym Access

Free Parking

Qualifications

• Bachelor's degree or diploma program in Information Technology, Computer Science, or related field.
• Prior experience in an IT help desk or desktop support role.
• Ability to explain technical concepts clearly and simply.

Responsibilities

• Provide technical assistance for students, faculty, and staff.
• Set up and troubleshoot Windows 10 & 11, iPads, and iOS devices.
• Tailor delivery of workshops to a non-technical audience.

Skills

Customer Service

Troubleshooting

Communication

Adaptability

Education

Bachelor's degree or diploma in Information Technology

Job description

Job Description

Posted Thursday, May 22, 2025 at 6:00 a.m.

Work in a purpose driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

MaKami is growing and we are looking for a Student Technology Navigator. This role is the first point of contact for technical assistance for students, faculty, and staff. This role provides in-person, email, and phone support, assists with maintaining the computer lab, and facilitates basic technology workshops. The ideal candidate has a strong customer service mindset, basic troubleshooting skills, and the ability to explain technical concepts clearly to non-technical users.

Major Accountabilities/Responsibilities (Including but not limited to) :

• Setup, basic troubleshooting, software installation, and user assistance of Windows 10 & 11.
• iPads & iOS device setup, app support, and troubleshooting.
• Assist with device-level Wi-Fi troubleshooting and login support.
• Support use of Word, Excel, PowerPoint, Outlook, and Teams.
• Assist with projectors, display settings, and input device connections in classroom settings.
• Serve as the first point of contact for students and staff using the computer lab.
• Provide on-the-spot technical help and user guidance
• Develop and lead short, practical workshops
• Tailor delivery to a non-technical audience, ensuring accessibility and comprehension.

Education and Experience:

• Bachelor's degree or diploma program in Information Technology, Computer Science, or a related field.
• Relevant certifications are a plus.
• Prior experience in an IT help desk or desktop support role.
• Previous work or volunteer experience in an educational or academic environment is an asset.
• Experience creating or delivering workshops or user training sessions.

Skills and competencies:

• Friendly, patient, and approachable.
• Strong active listening and problem-solving skills.
• Ability to explain technical concepts clearly and simply.
• Confident speaking to small groups and leading short instructional sessions.
• Adaptable and quick to learn new technologies and systems.
• Health Spending & Lifestyle Accounts
• Educational Allowance for Professional Development
• Emergency Allowance for Unexpected Needs
• Free Massages at Our Student Clinic
• Discounts on College Programs & Courses
• Staff Discount in College Store
• Free Parking

Perks & Benefits:

·

• Health Spending & Lifestyle Accounts
• Educational Allowance for Professional Development
• Emergency Allowance for Unexpected Needs
• Free Massages at Our Student Clinic
• Discounts on College Programs & Courses
• Staff Discount in College Store
• On-Site Gym Access
• Free Parking

Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.