Student Success Facilitator Manager

Jobtailor; Deseronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor in Ontario seeks a senior leader to oversee the Student Success Facilitator team, drive trauma-informed and learner-centered practices, and coordinate cross-disciplinary support for Indigenous learners. The role requires strategic oversight, staff development, and ongoing program improvement to enhance learner engagement and outcomes.

The successful candidate will analyze learner data, manage budgets, and collaborate with community partners to sustain high-quality learner services.

Qualifications

• Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field.
• A combination of education, training, and significant related experience may be considered equivalent.
• Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary environment.
• Knowledge of trauma-informed, culturally responsive, and learner-centred practices.
• Experience leading and developing high-performing teams.
• Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives.
• Experience managing complex learner situations and coordinating multi-disciplinary supports.
• Strong conflict resolution, coaching, facilitation, and interpersonal communication skills.
• Ability to analyze data and prepare operational reports.
• Experience exercising sound judgment in complex learner situations.
• Proficiency with learner information systems, Microsoft Office Suite, and virtual learning platforms.
• Considerable lived, practical, and relevant working experience of Indigenous issues.
• Willigness to travel occasionally and work overtime as required.
• Satisfactory Criminal Record Check
• Valid Ontario driver's licence
• Must be legally entitled to work in Ontario, Canada

Responsibilities

• Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator team.
• Recruit, interview, onboard, orient, train, and support new Student Success Facilitators.
• Coordinate employee offboarding processes.
• Conduct meetings and performance discussions.
• Develop staff schedules and workload assignments.
• Support professional development planning and identify training opportunities.
• Foster a positive, culturally safe, inclusive, and collaborative team environment.
• Monitor team performance and service standards and implement quality improvement initiatives.
• Oversee learner support services and ensure consistency.
• Develop, implement, review, and improve operational procedures, workflows, and service delivery models.
• Coordinate coverage during staff absences.
• Provide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service Delivery.
• Support resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practices.
• Monitor learner engagement, retention, and wellness indicators.
• Collaborate with FNTI staff and community partners to coordinate learner support.
• Oversee planning and implementation of learner engagement initiatives and events.
• Participate in departmental planning.
• Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction.
• Prepare reports, presentations, and recommendations for leadership.
• Contribute to budget planning and departmental operations

Skills

Team Leadership

Trauma-Informed Practices

Operational Procedure Development

Data Analysis

Conflict Resolution

Education

Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or related field

Tools

Learner Information Systems

Microsoft Office Suite

Virtual Learning Platforms

Job description

• Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator team
• Recruit, interview, onboard, orient, train, and support new Student Success Facilitators
• Coordinate employee offboarding processes
• Conduct meetings and performance discussions
• Develop staff schedules and workload assignments
• Support professional development planning and identify training opportunities
• Foster a positive, culturally safe, inclusive, and collaborative team environment
• Monitor team performance and service standards and implement quality improvement initiatives
• Oversee learner support services and ensure consistency
• Develop, implement, review, and improve operational procedures, workflows, and service delivery models
• Coordinate coverage during staff absences
• Provide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service Delivery
• Support resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practices
• Monitor learner engagement, retention, and wellness indicators
• Collaborate with FNTI staff and community partners to coordinate learner support
• Oversee planning and implementation of learner engagement initiatives and events
• Participate in departmental planning
• Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction
• Prepare reports, presentations, and recommendations for leadership
• Contribute to budget planning and departmental operations

Requirements

• Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field
• A combination of education, training, and significant related experience may be considered equivalent
• Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary environment
• Knowledge of trauma-informed, culturally responsive, and learner-centred practices
• Experience leading and developing high-performing teams
• Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives
• Experience managing complex learner situations and coordinating multi-disciplinary supports
• Strong conflict resolution, coaching, facilitation, and interpersonal communication skills
• Ability to analyze data and prepare operational reports
• Experience exercising sound judgment in complex learner situations
• Proficiency with learner information systems, Microsoft Office Suite, and virtual learning platforms
• Considerable lived, practical, and relevant working experience of Indigenous issues
• Willing and able to travel occasionally and work overtime as required
• Satisfactory Criminal Record Check
• Valid Ontario driver's licence
• Must be legally entitled to work in Ontario, Canada

Core Competencies

Demonstrates expertise in leading and developing high-performing teams while implementing trauma-informed, culturally responsive, and learner-centered practices. Proficient in analyzing learner success data and preparing operational reports to enhance service delivery and support learner engagement.

Highest-signal resume keywords

• Team Leadership
• Trauma-Informed Practices
• Operational Procedure Development
• Data Analysis
• Conflict Resolution

Hard Skills

• Data Analysis
• Operational Procedure Development
• Service Standards Implementation
• Learner Support Coordination
• Performance Monitoring

Soft Skills

• Interpersonal Communication
• Coaching
• Facilitation
• Conflict Resolution
• Team Collaboration

Certifications & Qualifications

• Satisfactory Criminal Record Check
• Valid Ontario Driver's Licence

Industry Keywords

• Indigenous Issues
• Culturally Responsive Practices
• Learner Engagement
• Professional Development
• Community Development

Tools & Technologies

• Learner Information Systems
• Microsoft Office Suite
• Virtual Learning Platforms