Student Success & Accessibility Facilitator

College of New Caledonia; Prince George; On-site; CAD 52,000 - 72,000; Full time

Job summary

The College of New Caledonia seeks a Student Success & Accessibility Facilitator to coordinate academic support and support accessibility services, grounded in Indigenous values. This role links students with the right resources and maintains active presence in the Aboriginal Resource Centre (ARC).

The Facilitator may refer students to higher levels of support as needed. Responsibilities include coordinating Peer Success Assistant services, ensuring training and scheduling, handling confidential

Qualifications

• Requires two-year diploma in Social Services, Community Support Work, Human Services, Indigenous Studies or related fields.
• Experience in student services, accessibility, or related role in post-secondary or community setting is preferred.

Responsibilities

• Coordinate Academic Support activities including recruitment, scheduling, and training of Peer Success Assistants.
• Maintain intake for peer support services and track sessions and statistics for reporting.
• Promote Learning Commons and ASC services through outreach and information sessions.
• Support accessibility operations including assistive technology setup and documentation compliance.
• Maintain confidential student files and assist with planning and program improvements.

Skills

Interpersonal skills

Organizational skills

Communication

Education

Two-year diploma in Social Services or related field

Tools

CRLA certification standards

Job description

Job Summary

Reporting to the Director, Learning Commons & Academic Success Centre, the Student Success & Accessibility Facilitator supports students through an approach grounded in Indigenous values of relationship, belonging, and seeing each person as a whole and not just the presenting difficulties. This service model is not designed exclusively for Indigenous students; it is a way of serving everyone that also advances the College’s Indigenization commitments in everyday practice.

The role has two interconnected areas of work: coordinating academic support services and supporting the day-to-day administrative processes of accessibility services. The Facilitator is a trusted connector, the consistent, relational presence who meets students where they are, links them to the right support, while maintaining an active presence in the Aboriginal Resource Centre ( ARC ). The Facilitator will also refer students to higher levels supports where and when required.

Specific Duties

Academic Support Coordination

• Maintains an active pool of trained Peer Success Assistants across a range of subjects and student needs. Participates in recruitment and selection each term, including screening applications and taking part in interviews; the Director makes hiring decisions. Orients new Peer Success Assistants and prepares term schedules for the Director’s approval.
• Coordinates peer certification process which includes: organizing and tracking training completion and supervised tutoring hours for all active Peer Success Assistants; and maintains current working knowledge of CRLA certification requirements so day-to-day practice stays aligned with the standards and curriculum set by the Director.
• Delivers orientation sessions for Peer Success Assistants on scheduling systems, service records, referral pathways, and privacy practice, using session plans prepared by the Director.
• Conducts developmental observations of Peer Success Assistant sessions and provides informal coaching feedback.
• Manages student intake for peer support services: maintains the scheduling system, matches students with appropriate peers, keeps accurate records of sessions and service activity, and compiles usage statistics for reporting to the Director.
• Promotes Learning Commons and Academic Success Centre services across CNC through digital, print, and in-person outreach, including information tables, open houses, and brief service-awareness presentations at orientation events and, at the instructor’s invitation, in classrooms with deliberate attention to reaching students who may not self-identify as needing support.
• Connects students to the appropriate campus or community service when their needs go beyond peer support and refers to the Director those matters that fall outside the established scope of the role, based on pre-established parameters.
• Supports the Director in planning and continuous improvement of academic support programming, including contributing to term-by-term service reviews.

Relational Support & Community Connection

• Maintains a scheduled, regular in-person presence in the Aboriginal Resource Centre ( ARC ), developed in partnership with the Indigenization portfolio and in alignment with the College’s Indigenization commitments.
• Builds and sustains trusting, ongoing relationships with students, approaching each person as a whole individual rather than a presenting problem; provides connection, navigation support, and a dependable point of contact for students during their time at CNC.
• Supports students in identifying the right on- and off-campus resources and, where appropriate, assists students in the process of accessing resources.
• Contributes to a welcoming, inclusive, and culturally respectful environment in all Academic Success Centre ( ASC ) spaces.

Accessibility Operations

• Supports the administrative processes related to accessibility funding, including preparing, tracking, and following up on StudentAid BC Disability-Related Unmet Need documentation on behalf of students.
• Coordinates assistive technology (AT) access: arranges initial equipment setup, provides student orientation to AT tools and software, and offers ongoing troubleshooting support; escalates complex AT issues to the Director or external specialists.
• Supports the logistics of accommodated testing, including scheduling, liaising with instructors on administration details, and maintaining accurate accommodation records.
• Monitors accommodation workflows, flags process delays or gaps to the Director, and contributes to continuous improvement of operational processes.
• Maintains confidential student files and records in compliance with institutional privacy requirements and FIPPA.

General Responsibilities

• Compiles, maintains, and updates desk procedures and operational manuals for ASC and accessibility workflows as assigned.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Other duties as assigned.

Skills & Qualifications

• Recognized two (2) year diploma in Social Services, Community Support Work, Human Services, Disability Studies, Indigenous Studies or First Nations Studies, Education, Adult Education or Psychology
• 2 years or more in a student services, community support, accessibility, or related role in a post-secondary or community setting; and equivalent combination of education and directly relevant experience may be considered.

Experience in any of the following is considered an asset:

• Learning Commons, Disability services, or peer program coordination

Assistive technology support or deployment; and/or

• Aboriginal or Indigenous community service settings
• Relationship-based, student-centred approach grounded in cultural sensitivity and an understanding of Indigenous ways of knowing
• Demonstrated ability to work with diverse populations including Indigenous students, students with disabilities, and students navigating significant barriers
• Knowledge of College Reading and Learning Association (or equivalent) certification standards and peer program coordination (asset)
• Familiarity with assistive technology tools and accessibility funding processes such as StudentAid BC (asset)
• Demonstrates empathy and the ability to maintain professional boundaries
• Ability to maintain confidentiality and handle sensitive information in compliance with FIPPA
• Strong organizational and administrative skills: scheduling systems, record-keeping, and statistical reporting
• Effective verbal and written communication
• Ability to recognize when a student’s needs exceed peer or operational support and to make timely, appropriate referrals