Student Success Facilitator Manager

First Nations Technical Institute; Deseronto; Hybrid; CAD 72,000 - 82,000; Full time

Job summary

First Nations Technical Institute seeks a Student Success Facilitator Manager to lead the SSF team, ensuring strategic oversight of learner support and operational procedures. The role emphasizes trauma-informed, culturally responsive practices and collaboration with DLSSD.

The position involves recruiting, coaching, and developing staff, plus monitoring engagement and wellbeing indicators across learner services. Located in Ontario with hybrid work options.

Qualifications

• Bachelor's degree in Education or related field; equivalent may be considered.
• Minimum five years of experience supporting learners, preferably in Indigenous post-secondary environment.
• Trauma-informed, culturally responsive and learner-centered practices.

Responsibilities

• Provide leadership, supervision, coaching, mentoring, and performance management for the SSF team.
• Recruit, interview, onboard, orient, train, and support new SSFs.
• Coordinate staff offboarding and conduct performance discussions.
• Develop staff schedules and workload assignments; support professional development.
• Foster a positive, culturally safe, inclusive team environment reflecting FNTI values.
• Monitor team performance and implement quality improvement initiatives.
• Oversee learner support, ensure consistency, and improve procedures and service delivery models.
• Provide guidance to SSFs with DLSSD support; address sensitive learner concerns.
• Analyze learner data, prepare operational reports, and contribute to planning.

Skills

Leadership

Supervision

Coaching

Mentoring

Recruitment

Data analysis

Interpersonal communication

Conflict resolution

Team coordination

Staff scheduling

Education

Bachelor's degree in Education

Equivalent combination of education and experience

Tools

Microsoft Office

LMS

Virtual learning platforms

Job description

Student Success Facilitator Manager

Position Type: Full-Time Contract (1-year)

Position Status: New Position

Location: Hybrid

Reports To: Director, Learner Success and Service Delivery (DLSSD)

Hourly Rate: $36.81, plus 4% vacation

About FNTI (First Nations Technical Institute)

FNTI is an Indigenous-owned and governed post-secondary institution dedicated to serving Indigenous learners. Established in 1985, FNTI has graduated over 4,000 students through certificate, diploma, and degree programs delivered in partnership with Ontario’s colleges and universities.

Position Summary

The Student Success Facilitator Manager provides strategic leadership, supervision, and operational oversight of the Student Success Facilitator (SSF) team.

Key Responsibilities

• Provide leadership, supervision, coaching, mentoring, and performance management for SSF team;
• Recruit, interview, onboard, orient, train, and support new SSF's;
• Coordinate employee offboarding processes;
• Conduct meetings, and performance discussions;
• Develop staff schedules and workload assignments;
• Support professional development planning and identify training opportunities;
• Foster a positive, culturally safe, inclusive, and collaborative team environment that reflects FNTI's values;
• Monitor team performance and service standards, implementing quality improvement initiatives.

Operational Oversight

• Oversee learner support services and ensure consistency;
• Develop, implement, review, and improve operational procedures, workflows, and service delivery models;
• Coordinate coverage during staff absences.

Learner Success and Case Management

• Provide guidance and consultation to SSF's with support from the DLSSD;
• Support the resolution of sensitive learner concerns while ensuring trauma-informed, culturally responsive, and learner-centred practices;
• Monitor learner engagement, retention, and wellness indicators;
• Collaborate with FNTI staff and community partners to ensure coordinated learner support;
• Oversee the planning and implementation of learner engagement initiatives and events.

Strategic Planning and Continuous Improvement

• Participate in departmental planning;
• Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction;
• Prepare reports, presentations, and recommendations for leadership as required;
• Contribute to budget planning and departmental operations.

Qualifications

• Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field. A combination of education, training, and significant related experience may be considered equivalent.
• Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary environment.
• Demonstrated knowledge of trauma informed culturally responsive and learner-centered practices.
• Demonstrated experience leading and developing high-performing teams.
• Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives.
• Experience managing complex learner situations and coordinating multi-disciplinary supports.
• Strong conflict resolution, coaching, facilitation and interpersonal communication skills.
• Ability to analyze data and prepare operational reports
• Experience exercising sound judgement in complex learner situations.
• Demonstrated proficiency with learner information systems, Microsoft office suite, and virtual learning platforms.
• Considerable lived, practical, and relevant working experience of Indigenous issues

Conditions of Employment

• Willing and able to travel occasionally and work overtime as required.
• Successful candidates must provide a satisfactory Criminal Record Check and Valid Ontario driver's license.
• Must be legally entitled to work in Ontario, Canada.

FNTI is an inclusive employer. We welcome applications from candidates with diverse backgrounds and experiences.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC), applicants may request accommodation at any stage of the recruitment process.

To request accommodation during the application process, please contact [e-mail] with the job title and accommodation details.

FNTI provides preference to qualified applicants of Indigenous ancestry who self-identify.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Posting Deadline: September 21, 2026.