Success Centre Planner

Nicola Valley Institute of Technology; Merritt; On-site; CAD 68,000 - 80,000; Full time

Job summary

Nicola Valley Institute of Technology seeks a Success Centre Planner at its Merritt campus to support learner engagement, success, and retention across the learner cycle. This on-site role emphasizes Indigenous-centred, trauma-informed services and strong collaboration with Success Centre staff and external partners.

The position involves developing workshops, coordinating accommodations, and guiding students to appropriate resources, with normal hours 8:30–4:30, Monday–Friday, plus occasional

Qualifications

• Bachelor’s degree plus 2 years experience supporting diverse abilities.
• Experience with workshop coordination, public speaking and group facilitation.
• Commitment to culturally safe, trauma-informed, student-centred practice.
• Knowledge of Indigenous languages and cultures; Indigenous lived experience is an asset.
• Commitment to diversity, equity, inclusion, and accessibility.
• Strong understanding of the learner cycle and student support.
• Experience with Universal Design for Learning.
• Excellent written and verbal communication, organization and problem-solving.
• Knowledge of accessibility laws and privacy considerations.
• Valid driver’s license and willingness to travel.

Responsibilities

• Accommodation and Accessibility Coordination: support accommodation plans.
• Strategic Planning: contribute to planning for student support services.
• Student Advocacy: connect learners with services and referrals.
• Accommodated Exam Coordination: manage exam accommodations with staff.
• Workshop Development and Delivery: develop and facilitate workshops.
• In-Community Collaboration: partner with In-Community Department.
• External Partnerships: coordinate with agencies for learner support.
• Operational Excellence: maintain professional responsibility and relations.

Skills

Public speaking

Group facilitation

Trauma-informed

Indigenous awareness

Cultural safety

DEI knowledge

Time management

Written communication

Verbal communication

Student support

Collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Teams

Moodle

SharePoint

Colleague

Job description

Employment Opportunity

Success Centre Planner

Type: Full-time, Term

Opening Date For Accepting Applications: September 3, 2026

Resume Review: September 17, 2026

Position Start Date: As soon as suitable candidate is available

Salary $68,485.13 – 80,446.37

Contact: Human Resources

Email: [e-mail]

Phone: [phone]

Address: NVIT

4155 Belshaw St.

Merritt, BC, V1K 1R1

NVIT anticipates a requirement for a Success Centre Planner based at the Merritt campus. This will be a full-time one year-year-term position with the possibility of extension. NVIT invites applications from qualified individuals. This position will commence as soon as the suitable candidate is available.

Job Summary

Reporting to the Manager of the Success Centre, the Success Centre Planner is a student-facing member of the Enrolment Services team who supports learner engagement, success, and retention across the learner cycle, from pre-entry to program completion and transition. The role provides proactive, student-centred, trauma-informed, and culturally relevant services that reflect NVIT’s commitment to Indigenous-centred education and holistic learner support.

Working both independently and collaboratively with Success Centre staff, Elders, the Learning Commons team, and other service areas, the Success Centre Planner builds respectful relationships with students and partners to support academic success, well-being, and access to services Normal hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday, with occasional evening and weekend work required during peak periods.

Role – Specific Responsibilities

• Accommodation and Accessibility Coordination: Work closely with the Success Centre Manager to support the coordination of individual accommodation and accessibility plans, including renewals, reporting, and ongoing learner support.
• Strategic Planning: Contribute to strategic planning for student support services, accessibility, and Success Centre initiatives. Support updating and implementation of internal documents under the guidance of the Success Centre Manager.
• Student Advocacy: Support learners with various Success Centre services, accessibility processes, institutional procedures, and related policies. Provide responsive initial support for retention alerts, student concerns, health and well-being, and help connect learners with appropriate resources, referrals, and follow-up.
• Accommodated Exam Coordination: Coordinate exam accommodations and work collaboratively with the Success Centre team, faculty, sessional instructors, and staff to ensure related policies and procedures are followed consistently and effectively.
• Workshop Development and Delivery: Develop, update, coordinate, and facilitate workshops that support learner success, skill development, and engagement. Ensure workshop content remains relevant, accessible, and responsive to student needs and institutional priorities.
• In-Community Support: Foster collaborative working relationships with the In-Community Department to help ensure access to shared Success Centre resources and supports across community-based programs.
• External Partnerships and Agency Coordination: Build and maintain respectful relationships with external partners and agencies, while coordinating shared space, resources, and related supports that meet learner and program needs.

Core Responsibilities

• Student Engagement and Relationship Building
• Indigenous-Centred and Trauma-Informed Support
• Academic Support, Skill Building and Learner Growth
• Inclusive, Welcoming, Respectful, and Learner-Centred Support
• Resource Navigation, Workshop Facilitation, and Student Support
• Operational Excellence and Professional Responsibility
• Exam Support
• Reflective Practice and Growth
• Contribute to a collaborative team culture grounded in open communication, mutual support, and respect for the unique lived experiences each team member brings.

This position requires proficiency with NVIT’s technology systems, including Microsoft Office, Teams, Moodle, web-based resources, and SharePoint. There is also an expectation to learn institutional systems such as Colleague and other Success Centre-related management systems.

Qualifications

• Bachelor’s degree preferred, with 2 years relevant experience supporting individuals with diverse abilities; an equivalent combination of education and experience may be considered.
• Demonstrated experience in workshop coordination, public speaking, and group facilitation.
• Demonstrated commitment to culturally safe, trauma-informed, and student-centred practice.
• Knowledge of and appreciation for Indigenous languages and cultures; Indigenous lived experience is considered an asset.
• Commitment to diversity, equity, inclusion, and accessibility.
• Strong understanding of the learner cycle and its connection to student support and Enrolment Services.
• Experience facilitating inclusive learning and training for diverse learner groups; Universal Design for Learning.
• Excellent critical thinking, time management, problem-solving, organizational, interpersonal, and written and verbal communication skills.
• Knowledge of federal and provincial legislation, policies, and practices related to accessibility, accommodation, and privacy, including the BC Freedom of Information and Protection of Privacy Act.
• Valid driver’s license and willingness to travel.
• Strong attention to detail, with the ability to analyze, process, and communicate information effectively through a variety of formats.
• Proven ability to build collaborative working relationships that support positive outcomes for students and NVIT.