Student Success Advisor — On-site Ottawa

Multi-Health Systems Ltd.; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health & Dental benefits

EFAP & virtual healthcare

Life, AD&D, LTD insurance

Paid time off (3 weeks)

GoodLife Fitness membership

Employee appreciation events

Job summary

IBU, located in Ottawa, seeks a Student Support Services Officer to serve as the primary contact for students, guiding them through their academic journey and fostering engagement. This full-time, on-site role reports to the Sr.

Manager, Student Success and supports the Registrar's Office. The position requires a Bachelor's degree and at least two years in student services or a customer-focused environment, with strong communication, organizational, and problem-solving skills.

Qualifications

• Bachelor's degree in a related field.
• Minimum two years of recent and relevant experience in student services, higher education, or a customer-focused support environment.
• Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
• Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
• Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
• Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
• A positive, enthusiastic can-do attitude and a genuine interest in working with students.
• Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
• Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing).

Responsibilities

• Serve as the first point of contact for students, providing guidance, support, and referrals as needed.
• Deliver student support services through one-on-one advising, group sessions, webinars, and timely responses to student inquiries.
• Plan, coordinate, and promote student engagement initiatives, including social, cultural, recreational, volunteer, and community-building programs.
• Build supportive relationships with students to foster well-being, resilience, academic success, and career readiness.
• Support the Student Council and student clubs, and assist with the development and execution of the annual Student Life calendar and student communications.
• Respond to and help resolve escalated student concerns while contributing to continuous improvement initiatives and student satisfaction efforts.
• Participate in surveys, data collection, and assessment activities to support student success and service excellence.
• Perform other related duties and special projects in support of Student Support Services.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Team collaboration

MS Office

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Database

Spreadsheets

Word processing

Job description

IBU, located in Ottawa, seeks a Student Support Services Officer to serve as the primary contact for students, guiding them through their academic journey and fostering engagement. This full-time, on-site role reports to the Sr.

Manager, Student Success and supports the Registrar's Office. The position requires a Bachelor's degree and at least two years in student services or a customer-focused environment, with strong communication, organizational, and problem-solving skills.