Processing Systems & Records Clerk

Nipissing University; North Bay; On-site; CAD 33,000 - 42,000; Full time

Job summary

Nipissing University in North Bay, Ontario, is seeking a Full-Time Support Staff – (12-month contract) to join the Office of the Registrar as Processing Systems & Records Clerk.

Reporting to the Associate Registrar, Systems, the role provides friendly, professional service to students, staff, faculty and external partners while handling inquiries across admissions, registration, policies, and student records.

Qualifications

• Two-year office administration or computer technology diploma.
• 1–2 years of customer service experience, preferably at the post-secondary level.
• Experience with Ellucian Colleague, Entrinsik Informer, basic HTML and Microsoft Teams would be an asset.

Responsibilities

• Deliver front-line service to students, staff, faculty and external partners across multiple channels.
• Support admissions processing, records management, registration and transcript services.
• Maintain accuracy and confidentiality of student information.

Skills

Customer service

Communication

Education

Two-year office administration or computer technology diploma

Tools

Ellucian Colleague

Entrinsik Informer

HTML

Microsoft Teams

Job description

Full-Time Support Staff – (12-month contract)

Reporting to the Associate Registrar, Systems, the Processing Systems & Records Clerk role serves as a key front-line representative of the Office of the Registrar, delivering friendly, professional, and student-centred service to prospective and current students, staff, faculty, and external partners. The position responds to a high volume of inquiries across multiple channels, providing accurate and timely information on admissions, registration, academic policies, student records and systems, while ensuring a welcoming and supportive experience for all community partners.

In addition to providing service excellence, the role supports core registrarial operations, including application and admissions processing, records management, registration and transcript services. The clerk ensures the accuracy, integrity, and confidentiality of student information, contributes to clear and consistent communications, and plays an important role in maintaining efficient, well-coordinated processes that enhance the overall student experience and support departmental operations.

The successful candidate will have a two-year office administration or computer technology diploma from a recognized college and one (1) to two (2) years of customer service work experience, preferable at the post-secondary level. Experience with Ellucian Colleague, Entrinsik Informer, basic HTML and Microsoft Teams would be considered an asset.

This position is classified as Wage Grade 30, with a wage range from $24.09 per hour (Step 1) to $30.50 per hour (Step 9). Placement within the salary range will be determined based on the candidate’s relevant experience, skills, and qualifications, as well as internal equity and market conditions.

Hiring is subject to final budgetary approval. In accordance withArticle12.05(b)ofthe OPSEU Full-Time Support Staff Collective Agreement and OPSEU Part-Time Staff Collective Agreement first consideration is given to those internal applicants.The search committee would like to thank all applicants for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.

Nipissing University is committed to employment equity and strongly encourages applications, which may include self-identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities.

Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada.

Nipissing University will provide accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources [e-mail] .

This is an open vacancy, and artificial intelligence (AI) will not be used in the evaluation or assessment of candidates.

North Bay is a dazzling jewel nestled between two of Northeastern Ontario’s most breathtaking lakes and enveloped by lush, expansive forests. Just 3.5 hours north of Toronto and 4 hours west of Ottawa, this vibrant city seamlessly blends modern sophistication with a deep appreciation for nature, art, and culture. Whether you're drawn to its natural wonders, lively cultural scene, or unique local charm, North Bay has a wealth of experiences waiting to captivate you!