Student - Ambassador

University-of-Niagara-Falls-Canad; Niagara Falls; On-site; CAD 23,000 - 28,000; Part time

Job summary

University of Niagara Falls Canada (UNF) is seeking Student Ambassadors to support peers and represent the university on campus. This on-campus, part-time contract role involves front-line assistance at the Student Success Hub, campus tours, and event support, reporting to the Manager, Student Life.

As a UNF student, you will help with information, inquiries, data recording, and coordinating materials, with some evening and weekend shifts.

Qualifications

• Experience in a customer service role is required.
• Excellent oral and written communication skills.

Responsibilities

• Provide frontline support at the Student Success Hub Front Desk, including wayfinding, triaging questions, and referrals.
• Answer inquiries in-person and via the Student Ambassador live chat.
• Record data and maintain confidentiality.
• Distribute Student Success Office materials.
• Stock the coffee station in the Lake Ontario Lounge.
• Conduct campus tours for visiting students and community members.
• Assist with on-campus UNF events.
• Collaborate with Student Success Office colleagues to provide integrated services.
• Be available for some evening and weekend work.

Skills

Customer service

Job description

UNF is part of Global University Systems (GUS), an international network of private higher-education institutions.

Located in downtown Niagara Falls, UNF’s technology-centred approach puts students first, offering a cutting-edge learning framework that is adapted as technology changes and new processes emerge. Students learn from industry leaders and highly experienced faculty while gaining experience through work-integrated learning opportunities in a variety of interdisciplinary programs designed to address the widening digital skills gap.

With a strong focus on high-quality, digital-focused education, the university continues to broaden its program offerings to meet emerging needs in the global economy while maintaining its inclusive, student-centred learning environment.

About the position

Work arrangement: On-campus, part-time student contract

Reports To: Manager, Student Life

Reason for vacancy: Existing part-time student vacancy

Expected hiring salary range:$17.60 per hour.

*This is a part-time, term contract student position is open and reserved for current UNF students only.

Primary Purpose:

Under the direction of the Student Success Office, Student Ambassadors work as official representatives of the university and play a pivotal role in supporting UNF students. Student Ambassadors are leaders and role models on campus who introduce student life and represent the university as a positive, inclusive, and dynamic learning environment.

Specific Responsibilities:

Student Success Administration

• Provide frontline support at the Student Success Hub Front Desk, including wayfinding, triaging questions, and referrals. Interact with staff, faculty, students, and community members to ensure a positive and supportive experience.
• Answer inquiries both in-person at the Student Success Hub Front Desk and online via the UNF Student Ambassador live chat.
• Continuously collect and record data (i.e. contact logs) while maintaining confidentiality.
• Distribute Student Success Office materials, such as event posters and brochures.
• Stock the coffee station in the Lake Ontario Lounge.

Campus Tours

• Conduct campus tours to visiting students and community members upon request.

Event Support

• Occasionally assist with on-campus UNF events.

Administration & Other

• Collaborate closely with Student Success Office colleagues to provide integrated student services and resources.
• Be available for some evening and weekend work.
• Perform other tasks as assigned, contributing to the overall success of UNF.

Position Requirements:

To be successful in the Student Ambassador role, an individual must possess, and be committed to developing, maintaining, and demonstrating the following:

Opportunity Requirements:

• Enrolled as a student within the University of Niagara Falls Canada during the entire duration of the contract.
• Preferred that at start date, student has completed one term.
• Student is not currently or approaching a capstone project or an internship as part of their program of study. Must be available for the full during of the part-time contract.
• Student has not exceeded the maximum of a six (6)-month term in any one department, coupled with a minimum of a three (3) month break in employment from UNF
• Preference for cumulative average of 70%.
• Must be available for a minimum of 1 shift per week. Must be available for evening and weekend work, as scheduled.
• Experience in a customer service role is required.
• Experience in student services is considered an asset.
• Excellent oral and written communication skills.
• Ability to solve and demonstrate critical thinking skills.
• Demonstrated ability for collaboration and teamwork.
• Actively participates in fostering a welcoming environment at UNF.
• Work ethic & motivation: Demonstrates confidence, respectful communication, optimism, positivity, and resiliency when approaching work.
• Exemplifies professional behaviour within the work environment and ability to set goals and priorities to balance work and personal life.

Use of AI Disclosure

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates.

Equity, Diversity, Inclusion and Accessibility at UNF

The University of Niagara Falls Canada (UNF) is committed to equity, diversity, inclusivity and accessibility within its community and invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous People, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process. Please advise [e-mail] to ensure your accommodation or accessibility needs are supported. Information received relating to accommodation will be maintained confidentially.

We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

As part of the recruitment process, selected candidates will be required to successfully complete applicable background and/or credential verifications, or other role-related screenings, in accordance with organizational policy and applicable legislation.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.