Student - EPIC Support (Casual 0.0 FTE)

ROYAL OTTAWA HEALTH CARE GROUP; Brockville; On-site; CAD 25,000 - 30,000; Part time

Job summary

ROYAL OTTAWA HEALTH CARE GROUP is seeking a Student Epic Support role to provide on-site go-live assistance during Epic implementation at Ottawa and Brockville sites. You will help staff with workflows, locate approved job aids, and reinforce adoption through dedicated support pathways.

No prior work experience is required; a health sciences or related program candidate is preferred. Onboarding and Epic orientation training will be provided, with potential exposure to Epic, Meditech, and

Qualifications

• Enrolled in a post-secondary program in a related field.
• No formal work experience required; customer service, teamwork or volunteer experience valued.
• Experience in health care IT, training, help desk, or change management is a plus.
• Familiarity with Epic, Meditech, SharePoint or similar systems is an asset.

Responsibilities

• Provide in-person, at-the-elbow Epic support during go-live and stabilization.
• Assist staff with workflows, locating resources, and navigating basic system steps.
• Gather details for issue logs and route questions to Super Users or the Epic project team.
• Promote adoption by reinforcing go-live support pathways and encouraging questions.
• Support site coverage needs at Ottawa and Brockville locations.

Skills

Customer service

Teamwork

Volunteer experience

Peer-support

Healthcare domain awareness

Education

Post-secondary program in Health Sciences, Nursing, Allied Health, Health Administration, Health Informatics, Computer Science, Business

Tools

Epic

Meditech

SharePoint

ServiceNow

Microsoft Teams

Job description

About the Position

The Epic Support Student provides short-term, on-site support to staff during The Royal’s Epic implementation, assisting with basic workflows, support resources, issue escalation, and adoption of Epic during go-live and stabilization.

Key Responsibilities

• Provide in-person, at-the-elbow support to staff using Epic during go-live and stabilization, including helping users locate workflows, navigate basic system steps, and identify where to find approved job aids, tip sheets, and Learning Home Dashboard resources.
• Support issue identification, documentation, and escalation by gathering required details from staff, completing or supporting issue logs, and routing unresolved questions to Super Users, the Command Centre, local leaders, or designated Epic project supports.
• Promote staff confidence and adoption by reinforcing go-live support pathways, reminding users where to find approved resources, encouraging questions, and helping reduce avoidable disruption during the transition from Meditech to Epic.
• Communicate recurring questions, workflow barriers, access concerns, and support needs to Super Users, Command Centre staff, and the Epic project team through daily check-ins, handover notes, or other designated reporting channels.
• Perform other duties assigned to support safe go-live operations, including wayfinding, basic equipment readiness checks, shift handover, and support for Ottawa and Brockville site coverage needs.

Qualifications

• Currently enrolled in a post-secondary program in Health Sciences, Nursing, Allied Health, Health Administration, Health Informatics, Computer Science, Business, or a related discipline.
• Prior clinical placement, hospital, mental health, digital health, or Epic experience is preferred.
• No formal work experience required; demonstrated customer service, teamwork, volunteer, or peer-support experience required.
• Experience in health care, clinical operations, information systems, training, help desk support, or change management/support considered an asset.
• No certifications required. Successful candidate must complete all required onboarding, privacy/confidentiality, safety, and Epic orientation/support training prior to providing go-live support.
• WHMIS, AODA, privacy/confidentiality training, previous Epic training, or equivalent hospital orientation considered an asset.
• Basic computer proficiency with the ability to learn and follow Epic support workflows.
• Understanding of privacy, confidentiality, and information security requirements.
• Ability to utilize approved resources, issue logs, Microsoft Teams, telephone communication, and established escalation pathways.
• Demonstrated awareness of hospital safety practices and the ability to communicate respectfully and professionally within a clinical environment.
• Familiarity with Epic, Meditech, clinical workflows, SharePoint, ServiceNow or other issue-tracking systems, Microsoft Teams, and health care documentation processes considered an asset.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset