Student Care Coordinator - (990228.3)

University of Victoria; Victoria; On-site; CAD 73,000 - 95,000; Full time

Job summary

University of Victoria is seeking a Student Care Coordinator within the Student Wellness team to ensure timely access to mental health and wellness services. You will manage scheduling, care navigation, and referrals to support student wellbeing and success on campus.

The role emphasizes coordinating with campus partners and community providers, triaging high-risk cases, maintaining documentation in electronic systems, and improving care pathways for a student-centered approach.

Qualifications

• Bachelor’s degree in a relevant field plus 3–5 years in case management, student services, or care coordination.
• Experience coordinating care or referrals in healthcare, post-secondary, or community settings.
• Excellent communication and interpersonal skills for cross-department collaboration.
• Experience triaging case files and handling sensitive patient support situations.
• Strong knowledge of electronic records and scheduling systems such as Accuro and Titanium.
• Strong organizational skills with attention to confidentiality.
• Experience training or mentoring staff on systems or processes.
• Knowledge of privacy legislation (FIPPA, HIPAA) and confidentiality protocols.
• Cultural awareness and ability to work with diverse populations.
• Understanding Indigenous wellness considerations in post-secondary settings.

Responsibilities

• Coordinate student care pathways and appointment scheduling for timely, integrated access.
• Serve as primary contact for referrals and triage for students with complex needs.
• Optimize scheduling systems and workflows to improve efficiency and engagement.
• Support and train staff in electronic records systems and scheduling tools.

Skills

Care coordination

Communication skills

Staff training

Privacy knowledge

Cultural awareness

Indigenous awareness

Education

Bachelors degree

Tools

Accuro

Titanium

Job description

Organizational Unit

University of Victoria -> Student Affairs -> Student Wellness

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

25 October 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$73,258.00 - $95,260.00

Additional Posting Information

Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG-9

Employee Group:

PEA - Regular

# of Hires Needed

1

Category

Health Services

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-classresearchand commitment to civic engagement.

Job Summary

The salary range for this position is:

• Recruitment range: $73,258 to $80,766.
• Performance range:Up to $95,260.

Mandate: The Student Care Coordinator plays a central role in ensuring students have timely, coordinated access to mental health and wellness services through effective scheduling and care navigation. This role is essential to supporting the delivery of integrated, student-centered care that aligns with the Wellness, Recreation and Athletics department's mission to foster wellbeing, empathy, equity, and social justice on campus.

The Coordinator acts as a key liaison between Student Wellness, campus partners, and community healthcare providers, coordinating referrals and supporting the triaging process for high-risk and complex student needs. The position is also central to scheduling operations, maintains accurate documentation in electronic systems, and supports the smooth operation of care pathways. Through workflow improvements, systems expertise, and relationship building, this role enhances the overall student experience and supports student wellness and success.

Objectives

• Coordinate student care pathways and appointment scheduling to ensure timely and integrated access to services.
• Serve as the primary point of contact for internal and external referrals, supporting triage and care coordination for students with complex needs.
• Optimize scheduling systems and workflows to support operational efficiency, service delivery, and student engagement.
• Support and train staff in electronic records systems and scheduling tools to ensure consistent, high-quality care coordination.

Job Requirements

This position requires a level of education, training, and experience equivalent to a bachelor’s degree in a relevant field (such as social work, psychology, nursing, health administration, or a related discipline), plus a minimum of 3-5 years of relevant experience in case management, student services, or clinical care coordination. An equivalent combination of education, training, and experience may be considered.

• Demonstrated experience coordinating care or referrals in a healthcare, post-secondary, or community setting
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and with external partners
• Experience in supporting the triage of casefiles and managing sensitive or complex patient support situations
• Strong knowledge of electronic records and scheduling systems (e.g., Accuro, Titanium), including configuration and training
• Strong organizational and administrative skills, with a high level of attention to detail and confidentiality
• Experience in training, mentoring, or supporting staff in systems or service processes
• Knowledge of privacy legislation and healthcare confidentiality protocols (e.g., FIPPA, HIPAA)
• Cultural awareness and ability to work effectively with diverse populations
• Understanding of health and wellness factors that impact student success and access to care
• Ability to take initiative, solve problems, and adapt to changing service needs and priorities
• Cultural awareness of Indigenous peoples in British Columbia, including knowledge of barriers Indigenous students may face in post-secondary settings.
• Understanding of how Indigenous wellness practices and experiences with western healthcare systems impact access to care and support.
• Familiarity with student support services and systems in a post-secondary context, is an asset.

Territory Acknowledgement:

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.

What UVic Offers:

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