Student Care Coordinator

Red Deer Polytechnic; Red Deer; Hybrid; CAD 79,000 - 96,000; Full time

Benefits offered by this job

Extended health & dental

Health spending account

Pension plan

Employee Assistance Program

Vacation entitlement

Tuition credits

Professional development funding

Job summary

Red Deer Polytechnic is seeking a Student Care Coordinator to support students facing complex barriers, advocate for CARES principles, and coordinate wrap-around services. The role focuses on non-academic conduct, crisis response, and gender-based violence disclosures, while partnering with campus units to secure timely referrals.

You will build resources, lead risk assessments, and educate the campus community to foster a safe, respectful environment for all students at RDPolytechnic.

Qualifications

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent in Social Work.
• Must have current registration with Alberta College of Social Workers or another professional regulatory body.
• A Vulnerable Sector check is required.

Responsibilities

• Maintain caseload of students with a wide variety of barriers and safety concerns.
• Provide coordinated institutional response for students with complex support needs.
• Point of contact for faculty and staff regarding student mental health, well-being or behaviour.
• Provide leadership in assessing, analyzing and responding to students of concern and potential risk.
• Engage and coordinate external supports and transitions to/from RDP with follow-up.

Skills

Trauma-informed practice

Communication skills

Conflict resolution

Diversity & inclusion

Boundaries & confidentiality

Education

Social Work degree (BSW/MSW)

Regulatory registration (e.g., Alberta College of Social Workers)

Vulnerable Sector check

Job description

Position Information

Position Title

Position Summary

The Student Care Coordinator provides support and stewardship for students experiencing complex barriers during their polytechnic journey. The incumbent plays an integral role in supporting the success and retention of RDP students by advocating for Creating Actionable & Responsible Early Supports ( CARES ) using principles of therapeutic and restorative justice, case management, crisis response, holistic/wrap-around supports and trauma-informed care, while navigating multifaceted services and processes.

This position has three focus areas: supporting students in complex situations and coordination of internal and external resources; management of non-academic conduct issues; and acts as point of contact for sexual and gender-based violence disclosures and reports.

This role is responsible for coordinating and managing interventions for students at risk, facilitating conflict resolution and collaborating with campus partners to ensure students receive the appropriate support services. This position ensures that students understand their rights and responsibilities to help them navigate through the conduct support processes.

They will build resources and processes around these areas while also providing education and support to the campus community. They will focus on developing and strengthening relationships and collaborations with community agencies and services to enhance seamless referrals and transitions for students.

Position Responsibilities

Creating Actionable & Responsible Early Supports

• Maintain caseload of students with a wide variety of, and often intersecting, barriers, such as food and housing precarity, stigma and discrimination, functional and behavioural impairments, and safety concerns.
• Provide coordinated institutional response for students with complex support needs by liaising with other Polytechnic departments and integrating overall wrap-around approach to student support.
• Point of contact for faculty and staff to bring issues or concerns regarding student mental health, well-being or behaviour.
• Provide leadership and guidance in assessing, analyzing and responding to students of concern and when there is a potential risk to students, staff, faculty or the institution.
• Engage, increase, and coordinate student’s external supports, including transitions to and from RDP and ensuring appropriate follow up.

Non-Academic Misconduct Issues

• Manage, monitor, and support the progress of non-academic misconduct situations through reporting, assessment, investigation/facilitated resolution, decision-making and concluding phases.
• Support students through the complaint/reporting outcomes including sanctions, therapeutic justice, and restorative justice processes.
• Develop and oversee Behaviour Intervention Plans, Success Plans and other agreements with students to assist them in outlining expectations and goals

Sexual and Gender-Based Violence Point of Contact

• Working with the Dean of Students, monitor and support the progress of sexual and gender-based violence cases through reporting, assessment, investigation/facilitated resolution, decision-making and concluding phases.
• Provide procedural support to investigators and facilitators.

Education and Outreach

• Develop and deliver workshops, presentations, and other resource materials to: provide education on identifying and responding to concerning or disruptive student behaviour, crisis intervention, student conduct expectations, interpersonal conflict, and relevant RDP policy.
• Participate on multi-disciplinary School Student Support team.
• Provide education on identifying and responding to students of concern, disruptive student behaviour, crisis intervention, student conduct expectations, and relevant institutional policy, including its principles and protocols, to help foster a positive and respectful academic environment.

Required Qualifications

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent in Social Work.
• Must have current registration with Alberta College of Social Workers or another professional regulatory body.
• A Vulnerable Sector check is required.

Preferred Qualifications

• Master’s degree or equivalent in Social Work or Psychology.
• 3-5 years case management experience.
• Experience working from a trauma-informed perspective with strong understanding and knowledge of trauma-informed practice.
• Solid understanding of issues of procedural fairness and due process. Experience with policy interpretation.
• Experience in discerning boundaries of their practice and collaborating with other areas and departments while respecting appropriate confidentiality constraints.
• Extensive experience working with diverse cultural populations.
• Experience in interacting with individuals who have experienced any forms of sexual and gender-based violence or harassment and its intersection with other forms of harm and violence (i.e., racism, ableism, intimate partner violence) as well as working with perpetrators of violence.
• Excellent verbal and written communication skills. Comfortable presenting to groups regarding sensitive topics.
• Excels in working under pressure and difficult circumstances.
• Prior investigative experience or training with strong understanding and knowledge of interviewing practices (experience working with civil, institutional and/or criminal processes).
• VTRA training considered an asset.
• Experience working in any of the following areas is an asset: judicial affairs, student development, behavior intervention, risk assessment and campus safety.

Salary or Hourly?

Salary $87,273 annually

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
*Eligibility to access the above-mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic ( RDP ) provides more than 100 industry-relevant credit and non-credit programs to approximately 11,000 credit, non-credit and apprenticeship students. With modern teaching and learning spaces, and state-of-the-art research and innovation centres, RDP provides education and applied research opportunities in partnership with industry and communities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community .

Competition Number

Competition Number 2026-A-149

Employment Type

Employment Type Permanent Full-Time

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 10/26/2026

Position End Date (if term-certain)

FTE

FTE 1.0

Hours of Work

Hours of Work 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week. Some evenings and weekends may be required.

Open Date

Open Date 08/31/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicants

• A Vulnerable Sector check is required.
• The position is open until filled; however the first review of applicants will begin on Sept 14, 2026.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [e-mail] .