Student Accounts Service Representative

Carleton University; Ottawa; On-site; CAD 62,000 - 68,000; Full time

Job summary

A leading Canadian educational institution in Ottawa is seeking a Student Accounts Service Representative to manage student accounts receivables. The role requires experience in accounting, knowledge of collection routines, and excellent interpersonal skills due to high customer interaction. This full-time position offers a competitive salary ranging from $62,011 to $67,678 per year.

Qualifications

• Experience in an accounting environment is essential for proper work completion.
• Knowledge of accounts receivables and collection routines required.
• Excellent interpersonal skills due to high customer contact.

Responsibilities

• Front line public contact for the collection of student accounts receivables.
• Assisting with the coordination of registration procedures.
• Identifying enhancement opportunities for procedures or policies.

Skills

Accounting principles

Accounts receivable knowledge

Interpersonal skills

Computer literacy

Customer service orientation

Education

Secondary School plus one year in accounting at post-secondary level

Three years experience in accounting/bookkeeping

Tools

Computerized accounts receivable system

Job description

Overview

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If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0925-0361

Job Title: Student Accounts Service Representative

Job Type: Continuing Full Time

Department: Business Operations

Job Category: Financial Services

Number of Positions: 1

Date Posted (dd/mm/yyyy): 01/10/2025

Closing Date (dd/mm/yyyy): 09/10/2025

Salary (with Salary Rate): 62,011.00 - 67,678.00/Year

Employee Group: CUPE 2424

Salary Level: 6PE

Hours Per Week: 35

Date Position Available: 27/10/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation’s government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities

Reporting to the Supervisor, Accounts Receivable, the incumbent is responsible for the front line public contact for the purpose of the collection of student accounts receivables. The incumbent is expected to have considerable contact with the University’s students and administrative staff, both verbally and in writing. In addition to these duties, the incumbent is expected to assist with the coordination of registration procedures; the processing of data to student accounts, including some cashiering functions; to identify opportunities for enhancements to procedures or policies for accounts receivables; and assist in the direction/supervision of new and temporary staff.

Qualifications

The incumbent must possess the following qualifications:

• Experience in an accounting environment is essential in ensuring that the work completed reflects proper accounting conventions and is auditable.
• Knowledge of accounts receivables and collection routines are required to secure payments.
• The incumbent must be articulate and possess excellent interpersonal skills due to the high level of customer contact.
• As a result of the web-based student account, a thorough knowledge of windows, spreadsheet programs, and world wide web navigation is essential.
• Knowledge of Carleton Central and SCT Banner is a definite asset.

Education And Experience

The above is normally acquired through the completion of:

• Secondary School plus one year in accounting or bookkeeping at the post-secondary level.
• Three years experience in accounting/bookkeeping, including three years utilizing a computerized accounts receivable system.
• At least one year in a service oriented environment a must.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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