Student Accessiblity Case Manager

Brock University; St. Catharines; Hybrid; CAD 68,000 - 108,000; Full time

Benefits offered by this job

Health & Dental Benefits

Pension Plan

Vacation

Flexible Work Arrangements

Brock Tuition Waiver

Job summary

Brock University is seeking a Disability Services/Student Accessibility Services professional to coordinate accommodations for students with disabilities. The role involves collaborating with faculty, staff, and campus partners to implement supports while protecting student confidentiality.

The position emphasizes equity, inclusion, and accessibility, with a focus on advocacy, self-advocacy development, and connecting students to campus resources.

Qualifications

• Master’s degree in a related field (e.g., Applied Disability Studies, Social Work, or Applied Psychology) or 5+ years of relevant post-secondary experience.
• Minimum 2+ years progressive experience working with individuals with mental health disabilities in a post-secondary environment.
• Knowledge of disability-related legislation (OHRC, AODA) and MCURES mandates.
• Strong communication and advocacy skills with diverse stakeholders (students, faculty, staff).
• Ability to maintain confidentiality and exercise professional judgement.
• Commitment to equity, diversity, inclusion, accessibility, and student success.

Responsibilities

• Meet with students to understand disability-related experiences, functional limitations, and academic needs.
• Review documentation and determine appropriate academic accommodations.
• Develop, communicate, and coordinate individualized accommodation plans.
• Advise students on accommodation processes, campus resources, and strategies for success.
• Collaborate with instructors, faculty and staff while protecting student confidentiality.
• Maintain accurate, confidential student records as required by privacy laws.
• Provide education and consultation on accessibility, disability inclusion, and accommodation practices.
• Keep current with developments in accessibility legislation, disability services, and assistive technology.

Skills

Disability services experience

Counselling experience

Crisis intervention

Case management

Confidentiality

Equity, diversity, inclusion

Education

Master’s degree in Applied Disability Studies / Social Work / Applied Psychology

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive!Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock. Post End Date: September 16, 2026 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group).

About the Role

• Meet individually with students to understand their disability-related experiences, functional limitations, and academic needs.
• Review relevant documentation and determine appropriate academic accommodations in accordance with university policies and applicable legislation.
• Develop, communicate, and coordinate individualized accommodation plans.
• Advise students on accommodation processes, academic options, campus resources, and strategies for successful participation in university life.
• Support students in developing self-advocacy, self-management, and communication skills.
• Consult with instructors, faculty and staff regarding the implementation of approved accommodations while protecting student confidentiality.
• Collaborate with campus partners, including academic departments, Mental Health and Wellness Services, Student Health Services, Housing, advising, and other student-support units.
• Coordinate accommodations such as accessible course materials, testing accommodations, assistive technology, note-taking support, interpreters, captioning, and other disability-related supports, as applicable.
• Respond to accommodation-related concerns and assist in resolving barriers or implementation issues.
• Maintain accurate, confidential, and timely student records in accordance with privacy legislation and university policies.
• Make referrals and/or recommendations for scholarships, awards, Ministry bursaries, and other disability-related funding supports.
• Participate in case consultations and contribute to complex accommodation assessments and problem-solving.
• Provide education and consultation to faculty, staff, and students on accessibility, disability inclusion, universal design, and accommodation practices.
• Provide support to parents and supporters during transition to university and disability-related needs.
• Contribute to accessibility initiatives, outreach, workshops, and institutional projects.
• Keep current with developments in accessibility legislation, disability services, assistive technology, inclusive education, and relevant professional practices.

Key Skills and Experience

• Completion of a Master’s level Degree in a related industry, such as Applied Disability Studies, Social Work, or Applied Psychology or 5 + years of relevant experience in a post-secondary environment.
• A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment.
• Knowledge and understanding of the functional impact of a disability, related concerns and the resulting impact on student’s academic and/or class, and/or social participation in a post-secondary educational environment.
• Expertise in a strengths-based approach assisting students to problem-solve learning issues, deliver solution-focused support and recommend accommodations.
• Demonstrated experience delivering disability-related counselling e.g., academic transition, course specific concerns, employment issues.
• Crisis intervention and case management services.
• Ability to assess complex situations, exercise professional judgment, and make well-reasoned recommendations.
• Understanding of Ministry of Colleges, Universities, Research Excellence and Security (MCURES) mandates for providing Student Accessibility Services, as well as Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) legislative requirements.
• Effective communication skills and the ability to advocate for the needs of students with various stakeholders (including faculty, professionals, and agencies).
• The ability to provide input, establish goals and participate in service direction.
• Creative, ability to develop innovative ways/strategies/programs to meet a diverse need for students with disabilities.
• Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Commitment to equity, diversity, inclusion, accessibility, and student success.

Salary and Total Rewards

Job Grade (L), Salary Scale $67,721.00 - 108,353.00; Target Hiring Range: $67,721.00 - $71,000.00*

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments.

Benefits

This is a permanent position that includes:

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code.

Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Brock University is a comprehensive institution with rich academic programs and world-class research activity. Located in Ontario’s scenic Niagara region on the traditional territory of the Haudenosaunee and Anishinaabe peoples, Brock is situated in a UNESCO Biosphere Reserve. With nearly 600 full‑time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University’s 19,000 students come from across Canada and around the world. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs. Learn more at brocku.ca.