Streaming Support Pro - Remote Customer Care

Sutherland Global; Fredericton; Remote; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Pay incentives

Medical & dental & vision

Vacation benefits

Promote from within

Wellness program

Job summary

Sutherland Global in Canada is seeking enthusiastic customer service professionals to support a global streaming media leader. You will engage callers, build rapport, and resolve basic streaming issues while delivering a memorable guest experience from home.

We provide equipment; you’ll need reliable internet and the ability to multitask across apps. This role offers growth through internal promotions and a wellness program as part of our benefits package.

Qualifications

• Experience in a customer service or contact center environment.
• Experience with streaming and troubleshooting, including devices and apps.
• Strong problem-solving and multitasking abilities; CRM experience preferred.

Skills

Customer service

Streaming troubleshooting

PC skills (Outlook, Word, Excel)

Technical support

Problem solving

Multi-tasking

CRM experience

Job description

Sutherland Global in Canada is seeking enthusiastic customer service professionals to support a global streaming media leader. You will engage callers, build rapport, and resolve basic streaming issues while delivering a memorable guest experience from home.

We provide equipment; you’ll need reliable internet and the ability to multitask across apps. This role offers growth through internal promotions and a wellness program as part of our benefits package.