Strategic Transit Operations Lead

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 85,000 - 105,000; Full time

Job summary

The City of Hamilton seeks an experienced Transit Operations Supervisor to lead the Route Supervision and Transit Control teams, ensuring safe, reliable daily service in line with policies and legislation.

You will coordinate on-route strategies, manage inspector actions during service disruptions, monitor KPIs, and develop work schedules, while coaching staff and fostering a positive labour relation environment.

Qualifications

• Post-secondary college diploma or university degree in a Transportation related, Business Administration or Commerce or an equivalent combination of education.
• Considerable experience in leadership role in a large transportation or transit organization.
• Direct supervisory experience in a unionized environment.
• Knowledge of safe vehicle operations with clean drivers abstract.
• Experience working in Human Resources functions as it pertains to leadership role. Comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Bill 132, Employment Standards Act, Highway Traffic Act, and Occupational Health and Safety Act, WSIB and other related legislation.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook), including knowledge of SAP, Trapeze, and related similar industry technologies.
• Experience with data management and statistics as well as occupational and non‑occupational disability claims management is preferred.
• Demonstrated analytical and problem solving skills, including the ability to recognize non‑obvious patterns.
• Aptitude in identifying root causes; recommending and implementing solutions.
• Superior problem solving, mediation, facilitation and analytical skills.
• Excellent written and verbal communication skills with be able to present using prepared documentation and also be able to facilitate meetings and discussions.
• Strong time management and organizational skills with the ability to manage multiple assignments to meet deadlines in a very demanding operational environment.
• Result driven to set clear objectives, measuring processes and know how to organize people and activities to get things done.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Excellent team player capable of learning and sharing knowledge in a team environment.
• Demonstrated ability to coordinate, implement and provide training/education to a broad range of stakeholders

Responsibilities

• Supervises Route Supervision team (Mobile, Transit Control) and oversees daily service delivery to ensure work is performed effectively and efficiently in accordance with transit standards, levels of service, system policies, procedures and legislated requirements.
• Co-ordinates the on-route strategy and manage/direct inspectors’ action in response to service breakdowns, change offs, detours, emergencies, collisions.
• Monitors Key Performance Indicators (KPI) related to transit operations and provide thought processes on corrective actions towards the reach service goals.
• Develops and manage inspectors’ work schedules according to priorities and ensure coverage is always provided.
• Provides strong leadership, coaching and guidance to Inspectors.
• Recruits, trains, motivates, manages, and evaluate Inspectors.
• Translating divisional direction into concrete activities and action plans for staff, developing work plans with a thorough understanding of the functional area and communicating plans with clarity and commitment.
• Reviews operators' performance on a regular basis and take corrective/disciplinary action on such matters as collisions, complaints, late reports, absenteeism, and make recommendations and/or take action as required.
• Responsible for preparing for and participating in grievances/arbitration, ensuring they are addressed in a timely manner in accordance with the ATU Collective Bargaining Agreement (CBA).
• Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required and resolving issues through root cause analysis such as customer service, on-time performance, delivery of scheduled service.
• Conducts investigative and disciplinary meetings according to the Standard Operating Procedures and CBA to promote and manage positive workplace behaviour and work ethics.
• Responds to, investigate, and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council.
• Prepares statistical reports and data analysis as needed, along with recommendations.
• Evaluates effectiveness of recommendations and interventions and makes recommendations on policy and procedural changes if necessary.
• Assists Operations Training team for new operator on boarding and orientation processes as a part of the operator-training curriculum.
• Functions as key contact to support various internal stakeholders including Transit Maintenance, Business Systems, Service Development, Marketing (Internal and external outreach programs) and Corporate HR to provide expert advice and technical feedback from Operations perspective via emails and/or participating requested meetings and programs.
• Participates actively in committees and projects such as Joint Health & Safety Committee, Customer Experience Initiatives, Lean initiatives, any corporate or transit-initiated programs improving workplace environments and employee engagement.
• Works closely with the Union and foster a positive labour management relationship and minimize conflict in the workplace

Skills

Leadership

Supervision

HR knowledge

SAP

Trapeze

Data analytics

Communication

Time management

Team player

Problem solving

Education

Post-secondary diploma/degree in Transportation or Business or Commerce

Tools

SAP

Trapeze

Job description

The City of Hamilton seeks an experienced Transit Operations Supervisor to lead the Route Supervision and Transit Control teams, ensuring safe, reliable daily service in line with policies and legislation.

You will coordinate on-route strategies, manage inspector actions during service disruptions, monitor KPIs, and develop work schedules, while coaching staff and fostering a positive labour relation environment.