Strategic Salesforce CSM | SaaS Adoption & Success

Leadout Capital; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers achieve measurable ROI with our Signature platform, acting as an extension of their team and aligning business priorities with project outcomes. You will own the customer experience from onboarding to renewal, addressing both technical and business concerns.

The role drives adoption of Sales Cloud and Service Cloud, builds trusted executive relationships, and guides strategic decisions across Financial Services,

Qualifications

• 3+ years of experience in Customer Success or SaaS roles.
• Strong ability to translate technical concepts for business teams.
• Experience with Sales Cloud and Service Cloud workflows.
• Excellent communication and stakeholder management.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewals across lifecycle.
• Align with Business and Technical Stakeholders to balance value and goals.
• Drive adoption of Sales and Service Cloud, track usage, and conduct quarterly reviews.

Skills

Customer Success

Sales Cloud

SaaS

Consulting

C-level communication

Executive relationships

Education

Sales Cloud Consultant

Service Cloud Consultant

Salesforce AI certifications

Tools

Sales Cloud

Service Cloud

Salesforce Platform

Job description

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers achieve measurable ROI with our Signature platform, acting as an extension of their team and aligning business priorities with project outcomes. You will own the customer experience from onboarding to renewal, addressing both technical and business concerns.

The role drives adoption of Sales Cloud and Service Cloud, builds trusted executive relationships, and guides strategic decisions across Financial Services,