Bilingual Salesforce CSM: Customer Success & Adoption

Leadout Capital; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers realize strong ROI from the Signature Success Plan. You will act as a trusted advisor, delivering value and guiding both business and technical teams to renew and expand accounts.

In this hybrid role, you will coordinate with Sales, Engineering, and Product teams, facilitate executive conversations, and help customers adopt Sales Cloud and Service Cloud across their organization.

Qualifications

• The candidate must be fluent in French and English.
• Experience in Customer Success or SaaS platforms is preferred.
• Strong ability to translate technical issues into business terms.

Responsibilities

• Own deliverables and overall customer experience for Signature Success.
• Coordinate with business and technical stakeholders to align value and goals.
• Drive adoption of Sales Cloud and Service Cloud features with customer teams.
• Act as trusted advisor by understanding the customer's business model and applying solutions.
• Build cross-functional relationships with Sales, Engineering, and Product Management.

Skills

Bilingual FR/EN

Stakeholder management

Executive communication

SaaS domain knowledge

Tools

Sales Cloud

Service Cloud

Lightning Console

Job description

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers realize strong ROI from the Signature Success Plan. You will act as a trusted advisor, delivering value and guiding both business and technical teams to renew and expand accounts.

In this hybrid role, you will coordinate with Sales, Engineering, and Product teams, facilitate executive conversations, and help customers adopt Sales Cloud and Service Cloud across their organization.