Strategic Program Manager, Tech Services & Governance

City of Toronto; Toronto; On-site; CAD 105,000 - 161,000; Full time

Job summary

City of Toronto is seeking a Program Manager within the Technology Services Division to provide program coordination support and strategic operational assistance. The role enables delivery of financial and business management analyses in support of TSD’s priorities.

The position oversees cross-functional coordination, portfolio performance, and alignment with divisional and corporate goals, including budget planning, contract management, and workforce planning.

Qualifications

• Post-secondary education in public administration, business, information technology, or a related discipline.
• Experience providing strategic advice to senior leadership and leading governance initiatives.
• Experience managing complex programs with cross-functional coordination and portfolio tracking.
• Experience with budget planning, vendor/contract management, and workforce planning in public sector contexts.
• Strong planning, risk management, quality assurance, and ability to drive continuous improvement.

Responsibilities

• Develops and implements detailed plans; recommends policies for program-specific requirements.
• Manages and coordinates initiatives with high standards of quality and collaboration.
• Conducts research considering policy, legislation and other government initiatives.
• Ensures initiative deliverables stay within approved budgets.
• Provides strategic advice and operational support to senior management.
• Tracks delivery risks and service challenges; improves program performance.
• Plans, implements and oversees program quality assurance and governance activities.
• Collaborates with teams to align with IT business priorities and needs.

Skills

Strategic advisory

Governance & frameworks

Cross-functional coordination

Budget planning & monitoring

Contract & vendor management

Workforce planning

Performance measurement

Communication & stakeholder engagement

Education

Post-secondary education in public administration / business / IT

Job description

City of Toronto is seeking a Program Manager within the Technology Services Division to provide program coordination support and strategic operational assistance. The role enables delivery of financial and business management analyses in support of TSD’s priorities.

The position oversees cross-functional coordination, portfolio performance, and alignment with divisional and corporate goals, including budget planning, contract management, and workforce planning.