Strategic Operations Lead — Programs & Services

Canadian Forces Morale and Welfare Services; Edmonton; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

Work Life Balance

Retirement Planning

Learning and Development

CF One Discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Senior Operations Manager (Programs/Services) to lead strategic initiatives and manage day‑to‑day operations for PSP programs including hospitality, fitness, sports, recreation and health promotion. You will be the trusted advisor for your location, guiding budgets, business plans and stakeholder relationships.

You will oversee multi‑business operations, drive financial health, and ensure exceptional customer service while aligning

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Physical Education, Recreation, or Health Promotion, AND several years of management experience in a related field
• In planning, managing, controlling and evaluating the operations and delivery of multi‑business operations
• In providing advice and guidance
• In business and strategic planning
• In managing projects
• In financial administration
• In budget administration
• In personnel administration
• In writing, interpreting and applying policies, procedures, regulations and applicable legislations

Responsibilities

• Oversee operations and delivery of all PSP programs and services, including hospitality (messes), physical fitness, sports, recreation, health promotion, special interest activities and community service programs
• Develop and manage budgets and business plans to monitor revenues and expenses
• Build and nurture relationships with internal stakeholders and external partners
• Monitor and report on financial performance; recommend corrective actions as needed
• Lead large-scale program delivery and customer service initiatives
• Ensure compliance with policies, procedures, regulations and applicable legislation

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

Bachelor’s degree in Business Administration, Commerce, Physical Education, Recreation, or Health Promotion

Job description

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Senior Operations Manager (Programs/Services) to lead strategic initiatives and manage day‑to‑day operations for PSP programs including hospitality, fitness, sports, recreation and health promotion. You will be the trusted advisor for your location, guiding budgets, business plans and stakeholder relationships.

You will oversee multi‑business operations, drive financial health, and ensure exceptional customer service while aligning