Senior Operations Manager (Programs/Services)-EN

Canadian Forces Morale and Welfare Services; Edmonton; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

Work Life Balance

Retirement Planning

Learning and Development

CF One Discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is seeking a Senior Operations Manager (Programs/Services) to lead strategic initiatives and manage day‑to‑day operations for PSP programs including hospitality, fitness, sports, recreation and health promotion. You will be the trusted advisor for your location, guiding budgets, business plans and stakeholder relationships.

You will oversee multi‑business operations, drive financial health, and ensure exceptional customer service while aligning

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Physical Education, Recreation, or Health Promotion, AND several years of management experience in a related field
• In planning, managing, controlling and evaluating the operations and delivery of multi‑business operations
• In providing advice and guidance
• In business and strategic planning
• In managing projects
• In financial administration
• In budget administration
• In personnel administration
• In writing, interpreting and applying policies, procedures, regulations and applicable legislations

Responsibilities

• Oversee operations and delivery of all PSP programs and services, including hospitality (messes), physical fitness, sports, recreation, health promotion, special interest activities and community service programs
• Develop and manage budgets and business plans to monitor revenues and expenses
• Build and nurture relationships with internal stakeholders and external partners
• Monitor and report on financial performance; recommend corrective actions as needed
• Lead large-scale program delivery and customer service initiatives
• Ensure compliance with policies, procedures, regulations and applicable legislation

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

Bachelor’s degree in Business Administration, Commerce, Physical Education, Recreation, or Health Promotion

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close‑knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As a Senior Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of spearheading strategic initiatives and ensuring smooth day‑to‑day operations. From optimizing processes to fostering a commitment to exceptional customer service, you will play a leading role in delivering programs and services to your clients – members of the Canadian Armed Forces and their families.

In this role, you will be a strategic business leader, skilled in planning and managing the operations and delivery of all programs and services, including hospitality (messes), physical fitness, sports, recreation, health promotion, special interest activities and community service programs. You understand the value of building strong relationships and will be the trusted advisor for your team and external stakeholders at your location.

You will play a pivotal role in ensuring our business plans and financial objectives are met. You will report and recommend corrective actions for any discrepancies, ensuring our operations stay on track. Your expertise in developing and implementing budgets and business plans will be crucial as you monitor revenues and expenses to maintain financial health. You will control assets and authorize financial transactions within the approved budget, ensuring responsible financial management.

If you have a customer‑centric mindset, are adaptable and maintain a constant focus on business, we invite you to become a part of our team!

Qualifications Needed

Education, Certifications and Licenses

• Bachelor’s degree in Business Administration, Commerce, Physical Education, Recreation, or Health Promotion, AND several years of management experience in a related field

Experience

• In planning, managing, controlling and evaluating the operations and delivery of multi‑business operations
• In providing advice and guidance
• In business and strategic planning
• In managing projects
• In financial administration
• In budget administration
• In personnel administration
• In writing, interpreting and applying policies, procedures, regulations and applicable legislations

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements

• English Essential / Bilingual (English and French) an asset
• Reading: Advanced
• Writing: Functional
• Oral: Advanced

Benefits Available

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is an on‑site position with an assigned work location.

The successful candidate may be eligible for relocation benefits.

START DATE

November 16 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Alberta