Strategic Operations Director - Nonprofit Hospice

Neshama Hospice; Toronto; On-site; CAD 120,000 - 148,000; Full time

Benefits offered by this job

Competitive compensation

Flexible time off

HOOPP pension

Health, dental, and vision

Job summary

Neshama Hospice seeks a Director of Operations to build and scale the systems that enable exceptional end-of-life care. You will partner across disciplines, translate strategy into practical processes, and ensure facilities, finances, and people operate seamlessly so care teams can focus on residents and families.

You will lead budgeting, reporting, compliance, payroll, HRIS, scheduling, and risk management while collaborating with executive leadership to optimize operations and vendor strategy.

Qualifications

• 7+ years of progressive operational leadership in non-profit healthcare or similar.
• Proven track record building cross-functional operational processes.
• Strong leadership presence, engagement, and collaboration.
• Experience with non-profit accounting, health-sector reporting, and risk management.

Responsibilities

• Lead budgeting, forecasting, monthly reporting, audits, and regulatory compliance.
• Oversee payroll, benefits, HRIS, scheduling, and employment compliance.
• Manage facilities, IT, procurement, contracts, and vendor strategy.
• Provide senior leadership input and support 24/7 hospice operations.

Skills

Non-profit leadership

Collaborative systems

Presence and engagement

Financial risk management

Job description

Neshama Hospice seeks a Director of Operations to build and scale the systems that enable exceptional end-of-life care. You will partner across disciplines, translate strategy into practical processes, and ensure facilities, finances, and people operate seamlessly so care teams can focus on residents and families.

You will lead budgeting, reporting, compliance, payroll, HRIS, scheduling, and risk management while collaborating with executive leadership to optimize operations and vendor strategy.