Director of Operations

Medmatch-Recruitment

Toronto

On-site

CAD 180,000 - 300,000

Full time

14 days+

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Job summary

Medmatch-Recruitment in Toronto is seeking a Vice President of Operations – Healthcare to provide strategic leadership and drive growth in a growing home care organization. You will oversee Recruitment, Scheduling & Compliance, Regional Operations, and Field Operations, aligning capacity with business development and ensuring exceptional client service.

You will lead a multidisciplinary team, shape operational strategy with the President and VP of Sales, and drive continuous improvement across

Qualifications

Bachelor's degree in business, healthcare administration, or related field.
MBA/MHA or equivalent is an asset.
Minimum 8 years of progressive healthcare leadership experience.
Experience leading multidisciplinary teams across recruitment, scheduling, compliance and operations.
Proficiency with relevant systems (WMS, ATS, CRM, MS 365) and data reporting.

Responsibilities

Provide strategic leadership for all Healthcare operations and set direction.
Lead and mentor the operational leadership team including regional managers.
Partner with senior leadership to develop and execute growth-oriented operational strategies.
Drive growth through healthcare industry relationships and business development.
Oversee recruitment, scheduling, client service, compliance, and workforce planning.
Improve processes via technology optimization and performance management.
Monitor KPIs, financial metrics, and service standards for ongoing improvement.
Foster accountability, collaboration, and professional development across teams.

Skills

Executive Leadership

Strategic Planning

Operational Excellence

Business Development

Workforce Planning

Financial & Performance Management

Client Relationship Management

Process Improvement

Change Management

Team Leadership & Coaching

Education

Bachelor's Degree in Business Administration, Healthcare Administration, Operations Management, or a related field

Master's degree (MBA, MHA, or equivalent) is considered an asset

Tools

Workforce Management Systems

Applicant Tracking Systems

Microsoft 365

Customer Relationship Management Systems

Operational Reporting Tools

Job description

Vice President of Operations – Healthcare

Home Care Services

Position Summary

Reporting directly to the President, the Vice President of Operations – Healthcare is responsible for the strategic leadership, operational performance, and continued growth of this growing home care organization. Working closely with the Vice President of Sales, this role ensures operational capacity aligns with business development initiatives while delivering exceptional service to clients.

The Vice President provides executive oversight of Recruitment, Scheduling & Compliance, Regional Operations, and Field Operations, ensuring all departments work collaboratively to achieve organizational objectives, maximize efficiency, support business growth, and maintain the highest standards of service delivery. This leadership role reflects oversight of the key operational departments shown in the current organizational structure.

Key Responsibilities

Provide strategic leadership and direction for all Healthcare operations.
Lead and mentor the operational leadership team, including Recruitment, Scheduling & Compliance, Regional Managers, and Field Supervisors.
Partner with the President and Vice President of Sales to develop and execute operational strategies that support businesses growth and long-term organizational objectives.
Active pursue business growth by leveraging business contacts in the healthcare industry.
Ensure operational departments work collaboratively to support recruitment, scheduling, client service, compliance, and workforce planning.
Drive operational excellence through continuous process improvement, technology optimization, and performance management.
Oversee recruitment strategies to ensure proactive talent acquisition, strong candidate pipelines, and effective workforce planning.
Ensure scheduling operations maximize staff utilization, minimize open shifts, maintain compliance, and support accurate payroll and invoicing.
Provide leadership to Regional Managers to strengthen client relationships, support business development, and ensure exceptional customer satisfaction.
Oversee Field Operations to ensure successful staff onboarding, site support, orientation, accommodations, and quality assurance activities.
Monitor operational performance through key performance indicators, financial metrics, and service standards while identifying opportunities for continuous improvement.
Foster a culture of accountability, collaboration, innovation, and professional development across all operational teams.
Ensure compliance with all applicable healthcare regulations, company policies, and contractual obligations.

Qualifications

Bachelor's Degree in Business Administration, Healthcare Administration, Operations Management, or a related field.
Master's degree (MBA, MHA, or equivalent) is considered an asset.
Minimum 8 years of progressive leadership experience in healthcare staffing, healthcare operations, or workforce management, including at least 3 years in a senior leadership role.
Demonstrated experience leading multidisciplinary teams across recruitment, scheduling, compliance, client services, and operations.
Knowledge of healthcare staffing operations, workforce planning, client relationship management, and business development.
Experience implementing operational improvements, leveraging technology, and driving organizational growth.
Exceptional leadership, communication, strategic planning, financial management, and decision-making skills.
Proficiency with Workforce Management Systems, Applicant Tracking Systems, Microsoft 365, Customer Relationship Management Systems, and Operational Reporting Tools.

Core Competencies