Strategic IT Account Manager

Exchange Technology Services

Winnipeg

On-site

CAD 55,000 - 90,000

Full time

14 days+

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Benefits offered by this job

RRSP matching

Employee Share Plan

Onsite gym

Phone plan

Professional development

Job summary

Exchange Technology Services in Winnipeg is seeking an Account Manager to drive new business and grow existing client relationships. You will serve as a trusted advisor to clients, helping organizations align technology investments with business objectives through managed IT services, cybersecurity, and professional services.

The ideal candidate combines strong business development skills with a consultative sales approach and a passion for technology.

Qualifications

Post-secondary education in Business, Sales, Marketing, Information Technology, or a related field preferred.
1 - 3+ years of experience in account management, business development, technology sales, or managed services.
Proven track record of achieving sales targets and growing revenue.
Experience in MSP, VAR, technology integrator, software provider, or related IT services environment preferred.

Responsibilities

Identify, qualify, and pursue new business opportunities within target markets and industries.
Prospect through networking, referrals, cold outreach, events, social selling, and strategic partnerships.
Develop and execute territory and account growth strategies.
Build relationships with decision-makers, executives, and key stakeholders.
Manage the sales cycle from discovery through proposal presentation and contract execution.
Maintain an active sales pipeline and consistently achieve sales targets.
Serve as the primary relationship manager for assigned accounts.
Conduct regular client meetings, business reviews, and strategic planning sessions.
Develop a deep understanding of client objectives, challenges, and technology needs.
Act as a trusted advisor by recommending solutions that improve productivity, security, and operational efficiency.
Identify opportunities for upselling, cross-selling, and expanding services.
Ensure client satisfaction and retention through proactive engagement.
Facilitate Quarterly Business Reviews (QBRs) and account planning meetings.
Review service performance, emerging technologies, and future initiatives with clients.
Collaborate with service delivery teams to address concerns and improve outcomes.
Monitor client health, risks, and growth opportunities.
Assist with renewals and contract negotiations.
Work with tech sales engineers, project managers, service delivery teams, and leadership.
Coordinate client onboarding and implementation efforts.
Assist with RFPs, proposals, statements of work, and presentations.
Ensure a seamless transition from sales to service delivery.
Maintain accurate account information, pipeline activity, and forecasting within CRM.
Track KPIs, revenue growth, and sales activities.
Prepare reports and updates for leadership.
Participate in strategic planning and sales reviews.