Strategic Director of Security & Guest Experience

Vancouver Convention Centre; Vancouver; On-site; CAD 120,000 - 150,000; Full time

Job summary

Vancouver Convention Centre seeks a strategic Director of Security & Guest Experience to lead Event Security, Venue Security, Guest Experience, and Event Safety & First Aid. You will shape risk assessments, staffing, and technology alignment for major events, ensuring safety and exceptional guest service.

Reporting to the Assistant General Manager, you drive operation-wide standards, budgets, and partnerships with emergency services and regulators.

Qualifications

• Bachelor's degree preferred in Security, Emergency Management, Business, Public Administration, Hospitality, Event Management, or related discipline.
• ICS or Emergency Management training required.
• Security, crowd management, occupational safety, or accessibility-related training is an asset.

Responsibilities

• Develop and implement integrated strategy for Guest Experience, Event Security, Venue Security, and Event Safety & First Aid.
• Establish service standards and performance measures for consistency.
• Lead security and guest experience operations across major events and venues.

Skills

Leadership

Communication

Judgment

Relationship building

Education

Bachelor's degree in Security or related field

Tools

Microsoft 365

Incident management systems

Job description

Vancouver Convention Centre seeks a strategic Director of Security & Guest Experience to lead Event Security, Venue Security, Guest Experience, and Event Safety & First Aid. You will shape risk assessments, staffing, and technology alignment for major events, ensuring safety and exceptional guest service.

Reporting to the Assistant General Manager, you drive operation-wide standards, budgets, and partnerships with emergency services and regulators.