Manager, Event Safety & First Aid

Vancouver Convention Centre; Vancouver; In loco; CAD 82.000 - 103.000; Tempo pieno

Descrizione del lavoro

Vancouver Convention Centre is seeking a Manager, Event Safety & First Aid to lead public safety and emergency operations across major events in Vancouver. You will oversee first aid staffing, crisis response, and collaboration with BCEHS and partners to deliver safe, exceptional experiences for guests.

The role requires a college diploma or related degree, 5–7 years in public safety or venue operations, and strong leadership with proficiency in Microsoft 365.

Competenze

• College diploma or equivalent education.
• Diploma or degree in Emergency Management, Public Safety, Security Management, or related field preferred.
• Certifications in emergency management, incident command, crowd management, first aid or event safety are assets.
• 5-7 years of experience in public safety, emergency management, crowd management or event operations.
• Experience overseeing first aid, medical services, and emergency response operations in a large venue.
• Experience developing emergency response plans and crowd management strategies.
• Experience managing contractors and external stakeholders.
• Strong understanding of crowd dynamics and incident management.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with Microsoft 365 and operations systems.

Mansioni

• Lead public safety, crowd management, first aid, and emergency preparedness initiatives across events.
• Conduct event safety reviews, site walkthroughs, venue inspections, and risk assessments.
• Review and approve event safety plans, crowd management strategies, and safety requirements.
• Evaluate crowd capacity, density, pedestrian flow, ingress/egress; identify risks and mitigation.
• Provide guidance on activations, modified spaces, drone requests, and unique event needs.
• Lead full-time and event-time first aid operations, staffing, and contractor management.
• Build and maintain relationships with BCEHS and other emergency partners.
• Oversee SOC operations, dispatch, communications protocols, and incident escalation.
• Assist in emergency response plan development, exercises, and preparedness initiatives.
• Coordinate with Security, Guest Experience, Events, and external agencies for response.
• Analyze incidents and post-event reviews for continuous improvement.
• Provide leadership during significant incidents and emergencies.

Conoscenze

Public safety leadership

Crowd management

Emergency response

Incident management

First aid operations

Contractor management

Communication

Microsoft 365

Formazione

College diploma

Emergency Management degree or related field

Strumenti

Microsoft 365

Descrizione del lavoro

Manager, Event Safety & First Aid

Help BC Place Stadium create a safe, prepared, and welcoming environment where guests can focus on enjoying unforgettable experiences.

From major sporting events and concerts to conventions and community gatherings, safety is at the heart of every successful event. We're looking for an experienced and collaborative Manager, Event Safety & First Aid to lead venue public safety initiatives, oversee first aid and emergency response operations, and provide expertise in crowd management, emergency preparedness, and event safety planning.

Reporting to the Director, Security & Guest Experience, this role serves as the venue's subject matter expert in public safety and emergency operations. Working closely with Events, Security & Guest Experience, clients, contractors, and emergency response partners, you'll help ensure events are delivered safely, efficiently, and with an exceptional guest experience.

What You'll Do

• Lead public safety, crowd management, first aid, and emergency preparedness initiatives across all events.
• Conduct event safety reviews, site walkthroughs, venue inspections, and operational risk assessments.
• Review and approve event safety plans, crowd management strategies, and public safety requirements.
• Evaluate crowd capacity, density, pedestrian flow, ingress, and egress, identifying risks and recommending mitigation measures.
• Provide guidance on temporary activations, modified event spaces, drone requests, and unique event requirements.
• Lead full-time and event-time first aid operations, including staffing plans, service delivery, contractor management, and post-event reviews.
• Build and maintain strong relationships with BC Emergency Health Services (BCEHS) and other emergency response partners.
• Oversee Stadium Operations Centre (SOC) operations, dispatch functions, communications protocols, and incident escalation processes.
• Support the development and execution of emergency response plans, training exercises, and operational preparedness initiatives.
• Coordinate closely with Security, Guest Experience, Events, Event Conversions & Logistics, and external agencies to ensure effective event delivery and incident response.
• Analyze incidents, operational trends, and post-event reviews to identify opportunities for continuous improvement.
• Provide leadership during significant incidents, emergencies, and operational challenges.

What You'll Bring

• College diploma or an equivalent combination of education and experience.
• Diploma or degree in Emergency Management, Public Safety, Security Management, Emergency Medical Services, Event Management, Business Administration, or a related field preferred.
• Professional certifications in emergency management, incident command, crowd management, first aid, medical operations, or event safety are considered assets.
• 5-7 years of experience in public safety, emergency management, crowd management, venue operations, event operations, or a related field.
• Experience overseeing first aid, medical services, and emergency response operations in a large, complex public venue or event environment.
• Experience developing emergency response plans, crowd management strategies, and operational procedures.
• Experience managing contractors, service providers, and external stakeholders.
• Strong understanding of crowd dynamics, venue capacities, pedestrian flow, emergency preparedness, and incident management.
• Excellent communication, leadership, decision-making, and problem-solving skills.
• Proficiency with Microsoft 365 and operational management systems.

You'll Thrive in This Role If You;

• Stay calm, confident, and decisive during high-pressure situations.
• Enjoy solving complex operational and safety challenges.
• Build strong partnerships with internal teams and emergency response agencies.
• Balance technical expertise with practical, real-time decision-making.
• Are passionate about protecting guests, team members, and event operations.
• Continuously look for ways to improve preparedness, response, and the overall event experience.

THE salary range for this position is $82,315-102,893