Casual Operations Lead

Vancouver Convention Centre; Vancouver; On-site; CAD 35,000 - 49,000; Part time

Job summary

The Vancouver Convention Centre is seeking a casual Operations Lead to join the Security Operations Centre (SOC). Reporting to the Manager, Security Operations, you will support oversight of the SOC and collaborate with Operations Managers to manage a high-volume, 24/7/365 operations centre.

You will oversee safety, access control, signage, deliveries, public safety and emergency responses, acting as site liaison during incidents and ensuring that safety regulations are followed.

Qualifications

• Post-secondary certificate or diploma in security and/or event operations is preferred.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Sound working knowledge of Ungerboeck (EBMS), Microsoft Office Programs, iPads, iPhones, and cloud-based software is preferred.
• Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC.

Responsibilities

• Oversee safety and security of the building and surrounding areas.
• Provide support to front line staff in executing facility and event activations.
• Ensure accuracy and compliance with access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write reports, and distribute them as needed.
• Play a critical role as Site Liaison during emergency response and support the Incident Commander.

Skills

Emergency response

Public safety

Access control

Incident reporting

Site liaison

Education

Post-secondary certificate or diploma in security and/or event operations

Tools

Ungerboeck (EBMS)

Microsoft Office

iPads

iPhones

Cloud-based software

Job description

The Venue Operations team is hiring aCasual Operations Lead within our Security Operations Centre (SOC) at the Vancouver Convention Centre. Reporting to the Manager, Security Operations, the Operations Lead works closely with the Operations Managers and supports the oversight of the SOC department, a high-volume, 24/7/365 operations centre.

The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources.

This position operates in a casual capacity based on vacation coverage and operational needs.

The hourly rate for this position starts at $30.40

WHAT YOU WILL DO:

• Oversee the safety & security of the building and surrounding areas, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
• Provide support to the front line suppliers, Operations Managers, Operations Coordinators, Access Control Coordinators and Ambassadors in executing facility and event related activations.
• Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write subsequent reports, and distribute reports accordingly.
• Play a critical role as Site Liaison in emergency response as support to the Incident Commander during emergency response including acting in a back-up capacity if required.
• Ensure operational levels are set including signage, access, lighting, elevators & escalators.
• Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors.
• Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures.
• Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request.

WHAT YOU WILL BRING:

• Post-secondary certificate or diploma in security and/or event operations is preferred.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Sound working knowledge of a wide variety of standard software applications including Ungerboeck (EBMS), Microsoft Office Programs, iPads, iPhones, and cloud-based software.
• Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC.