Head of Stadium Security & Guest Experience

BC Pavco; Vancouver; Vor Ort; CAD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive Compensation

Health & Wellness from Day One

BC Public Service Pension Plan

Zusammenfassung

BC Place Stadium, operated by PavCo, seeks a Director of Security & Guest Experience to unify Event Security, Venue Security, and Guest Services across major events. You will lead safety programs, security technology use, and emergency response planning at BC Place, ensuring premier guest experiences.

Reporting to the GM, you will shape standards, coordinate with police and services, and drive continuous improvements in operations, accessibility, and service excellence for guests and staff alike.

Qualifikationen

• Bachelor-level education in security, emergency management, or related field preferred.
• Incident Command System (ICS) or Emergency Management training required.
• Extensive experience leading security, safety, and guest-experience programs for large events.

Aufgaben

• Develop and lead integrated strategy for Guest Experience, Event Security, Venue Security, and Event Safety & First Aid.
• Establish service standards, measures, and accountability across the function.
• Oversee risk assessments for major events including security planning and crowd management.
• Direct event and venue security operations, staffing, tech, and procedures.
• Lead contractor and supplier strategies, including procurement input and governance.
• Build workforce strategies aligning staffing with event schedules and operational needs.

Kenntnisse

Incident Command System

Security leadership

Event security

Guest experience

Emergency management

Communication

Union leadership

Data-driven decisions

Ausbildung

Bachelor's degree in Security, Emergency Management, Business, Public Administration, Hospitality, Event Management, or related

Tools

Microsoft 365

Jobbeschreibung

BC Place Stadium, operated by PavCo, seeks a Director of Security & Guest Experience to unify Event Security, Venue Security, and Guest Services across major events. You will lead safety programs, security technology use, and emergency response planning at BC Place, ensuring premier guest experiences.

Reporting to the GM, you will shape standards, coordinate with police and services, and drive continuous improvements in operations, accessibility, and service excellence for guests and staff alike.