Strategic Corporate Travel Account Manager

Goway Travel; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Personal days

Travel discounts

Job summary

Globespan Travel Management, a Goway Travel group company, is seeking an experienced Client Success Manager to oversee a portfolio of corporate clients in a hybrid Toronto role. You will drive service excellence, build strong relationships, and optimize travel programs while collaborating with operations, reservations, finance, and tech teams.

The ideal candidate has 3–5 years in account management or client success within corporate travel or hospitality, strong communication skills, and

Qualifications

• Bachelor's degree asset.
• 3–5 years in account management or client relationships.
• Strong knowledge of corporate travel management and booking systems.
• Proficient in Amadeus and Salesforce.

Responsibilities

• Manage relationships with corporate travel clients and act as their trusted advisor.
• Understand each client's travel policies and business requirements.
• Lead quarterly business reviews with actionable recommendations.
• Collaborate with operations, reservations, finance, and technology.
• Monitor KPIs, SLAs, and client satisfaction metrics.
• Resolve escalated client issues promptly and professionally.
• Identify opportunities to expand services and account value.
• Provide insights on travel spend optimization and traveler experience.
• Coordinate onboarding of new accounts.
• Prepare reports and account plans for meetings and internal stakeholders.
• Stay informed on travel trends, airline policies, and hotel programs.
• Support contract renewals and negotiations.

Skills

Relationship management

Customer service excellence

Strategic thinking

Negotiation

Time management

Data analysis

Team collaboration

Salesforce CRM

Amadeus

Education

Bachelor's degree

Tools

Microsoft Office Suite

Salesforce CRM

Amadeus

Job description

Globespan Travel Management, a Goway Travel group company, is seeking an experienced Client Success Manager to oversee a portfolio of corporate clients in a hybrid Toronto role. You will drive service excellence, build strong relationships, and optimize travel programs while collaborating with operations, reservations, finance, and tech teams.

The ideal candidate has 3–5 years in account management or client success within corporate travel or hospitality, strong communication skills, and