Account Manager

Goway Travel; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Personal days

Travel discounts

Job summary

Globespan Travel Management, a Goway Travel group company, is seeking an experienced Client Success Manager to oversee a portfolio of corporate clients in a hybrid Toronto role. You will drive service excellence, build strong relationships, and optimize travel programs while collaborating with operations, reservations, finance, and tech teams.

The ideal candidate has 3–5 years in account management or client success within corporate travel or hospitality, strong communication skills, and

Qualifications

• Bachelor's degree asset.
• 3–5 years in account management or client relationships.
• Strong knowledge of corporate travel management and booking systems.
• Proficient in Amadeus and Salesforce.

Responsibilities

• Manage relationships with corporate travel clients and act as their trusted advisor.
• Understand each client's travel policies and business requirements.
• Lead quarterly business reviews with actionable recommendations.
• Collaborate with operations, reservations, finance, and technology.
• Monitor KPIs, SLAs, and client satisfaction metrics.
• Resolve escalated client issues promptly and professionally.
• Identify opportunities to expand services and account value.
• Provide insights on travel spend optimization and traveler experience.
• Coordinate onboarding of new accounts.
• Prepare reports and account plans for meetings and internal stakeholders.
• Stay informed on travel trends, airline policies, and hotel programs.
• Support contract renewals and negotiations.

Skills

Relationship management

Customer service excellence

Strategic thinking

Negotiation

Time management

Data analysis

Team collaboration

Salesforce CRM

Amadeus

Education

Bachelor's degree

Tools

Microsoft Office Suite

Salesforce CRM

Amadeus

Job description

Job Type: Permanent Full Time

Location: Hybrid - Toronto, Ontario

Reporting to: Director of Client Success

Salary: 60,000 - 75,000 CAD

Job Purpose

We are seeking an experienced and customer-focused Account Manager (Client Success Manager) to join our corporate travel management team. The Client Success Manager will serve as the primary point of contact for a portfolio of corporate clients, ensuring exceptional service delivery, strong client relationships, and the successful execution of travel programs. This role requires a strategic mindset, excellent communication skills, and a deep understanding of business travel operations and client management. The Client Success Manager reports to the Director of Client Success.

What will be your key responsibilities?

• Manage and maintain relationships with assigned corporate travel clients, acting as their trusted advisor and main point of contact.
• Develop a thorough understanding of each client's travel policies, objectives, and business requirements.
• Lead strategic quarterly business reviews, delivering actionable recommendations to optimize travel program performance, traveler experience, policy compliance, and cost savings.
• Collaborate with internal teams, including operations, reservations, finance, and technology, to ensure seamless service delivery.
• Monitor key performance indicators (KPIs), service-level agreements (SLAs), and client satisfaction metrics.
• Resolve escalated client issues promptly and professionally while maintaining high levels of customer satisfaction.
• Identify opportunities to expand services, increase account value, and support business growth initiatives.
• Provide clients with insights on industry trends, travel spend optimization, cost‑saving opportunities, and traveler experience enhancements.
• Coordinate the implementation of new accounts and support the onboarding process.
• Prepare reports, presentations, and account plans for client meetings and internal stakeholders.
• Stay informed about changes in corporate travel trends, airline policies, hotel programs, and travel technology solutions.
• Support contract renewals and assist in negotiating terms and service agreements.

What are we looking for?

• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field is an asset.
• Minimum of 3–5 years of experience in account management, customer success, or client relationship management, preferably within corporate travel or hospitality.
• Strong knowledge of corporate travel management practices, booking systems, and travel industry suppliers.
• Proven ability to manage multiple client accounts and prioritize competing demands.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Proficiency in Microsoft Office Suite, Salesforce CRM, and travel management technologies.
• Experience with Amadeus (our primary global distribution system) required; familiarity with other GDS platforms such as Sabre or Travelport is an asset.
• Core Competencies
  • Relationship management
  • Customer service excellence
  • Strategic thinking
  • Negotiation and influencing skills
  • Project and time management
  • Attention to detail
  • Commercial awareness
  • Data analysis and reporting
  • Team collaboration

What can you expect from Globespan Travel Management?

Imagine Working For a Company Where Your Career Feels Like An Adventure. At Globespan Travel Management, You’ll Join a Global Community That Supports One Another

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Full‑time position with occasional travel to client sites and industry events. GTA based is an asset.
• Our commitment to professional growth means you’ll have access to continuous learning and industry‑leading training that keeps you at the forefront of travel innovation.
• You’ll enjoy generous paid time off, including [three] weeks of vacation, [six] personal days, and a dedicated day off to celebrate your birthday.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Globespan part of the Goway travel group is an equal‑opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

AI Screening Disclosure

To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre‑determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Globespan Travel Management will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

About Globespan Travel Management

Globespan Travel Management is a Canadian‑owned global travel management company with offices in Vancouver, Los Angeles, Sydney, and Manila. We deliver customized corporate travel solutions that combine global reach with local expertise.

Our approach is built on strategic partnership, transparency, and exceptional service. Through consultative, data‑driven travel programs, we help organizations reduce costs, improve traveler experiences, and achieve their business objectives.

We specialize in managing complex travel programs where operational efficiency, advanced technology, and outstanding customer service are critical to success.

Globespan is the exclusive Travel Management Company fulfillment partner for TL Network (Altour), a division of Internova Travel Group, providing access to global supplier relationships, travel technology, and purchasing power.

As part of the Goway Group, founded in Toronto in 1970 by Australian economist Bruce Hodge, we are backed by a family‑owned global travel organization with more than 800 employees serving over 115 countries across all seven continents.

Proudly independent and 100% Canadian‑owned, Globespan is recognized for supporting clients in construction, mining, infrastructure, and energy through customized travel solutions, workforce mobilization, and project travel management.