Strategic Client Success Leader (Managed Services)
Kibbi Technologies Inc.
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Benefits offered by this job
Job summary
MNP is seeking a Client Account Manager to help ensure the long-term success of Managed Services clients. You will develop strategic relationships, align services with client goals, and advocate for the client internally to drive growth and improvements.
You will collaborate with technical teams to monitor performance, prepare business reviews, and identify opportunities for value realization. This role emphasizes client success, service quality, and ongoing governance.
Qualifications
- 5+ years experience in Account Management or Customer Success.
- Experience conducting Executive Business Reviews and developing account plans.
- Experience in Managed Services or IT service delivery.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and ITIL.
Responsibilities
- Act as primary contact for assigned clients and manage communications.
- Maintain long-term client relationships and conduct regular reviews.
- Oversee service delivery, SLAs, and KPI performance.
- Develop account plans and identify value opportunities.
- Coordinate resources to support client needs and drive improvements.
Skills
Tools
Job description
MNP is seeking a Client Account Manager to help ensure the long-term success of Managed Services clients. You will develop strategic relationships, align services with client goals, and advocate for the client internally to drive growth and improvements.
You will collaborate with technical teams to monitor performance, prepare business reviews, and identify opportunities for value realization. This role emphasizes client success, service quality, and ongoing governance.
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