Strategic Client Portal & Service Coordinator

ASSA ABLOY Group; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

ASSA ABLOY Group is seeking a Key Account Service Specialist to manage customer service workflows, monitor work orders from acceptance to invoiced, and act as the voice of the customer via email, phone, and monthly meetings. This role emphasizes proactive service coordination, ETA management, and accurate portal operations to maintain excellence and satisfaction.

The position involves coordinating with estimators, service teams, and dispatch, handling escalations, and maintaining compliant

Qualifications

• Responsible for managing customer service workflows from acceptance to invoiced.
• Proactive service coordination and ETA management for enterprise clients.
• Coordinate with estimators, service teams and dispatch for timely updates.

Responsibilities

• Maintain and update service portals for customer accounts, ensuring accurate data entry and timely processing of work orders and quotes.
• Act as a primary contact for clients regarding service agreements, work orders, and portal inquiries.
• Collaborate with internal teams to provide timely updates and maintain transparency.
• Back-Up for Call Intake when needed.
• Dispatching calls for SUBs when called upon.

Skills

Portal management

Customer service coordination

Escalation handling

Client communication

Data accuracy

Reporting

Tools

CRM portals

Job description

ASSA ABLOY Group is seeking a Key Account Service Specialist to manage customer service workflows, monitor work orders from acceptance to invoiced, and act as the voice of the customer via email, phone, and monthly meetings. This role emphasizes proactive service coordination, ETA management, and accurate portal operations to maintain excellence and satisfaction.

The position involves coordinating with estimators, service teams, and dispatch, handling escalations, and maintaining compliant