Strategic Key Account Service Lead

Traka (Assa Abloy); Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Traka (Assa Abloy) in Mississauga is seeking a Key Account Service Specialist to manage customer service workflows from acceptance to invoiced, acting as the voice of the customer. You will maintain portals, coordinate with estimators, service teams and district staff to ensure accurate data and timely work orders.

The role emphasizes proactive service coordination, ETA management, and clear client communication to uphold operational excellence and customer satisfaction within ASSA ABLOY

Responsibilities

• Maintain and update service portals for customer accounts, ensuring data accuracy and timely processing of work orders and quotes.
• Act as a gatekeeper for KAC portals and coordinate with district teams.
• Handle escalations and discrepancies in quoted amounts, coordinating with estimators and service teams to resolve issues.
• Track portal activities for planning and forecasting.
• Ensure compliance documents are updated (COI, WSIB) for onboarding a new client portal and audits.
• Act as primary contact for clients regarding service agreements and portal-related inquiries.
• Coordinate with internal teams to provide timely updates and maintain transparency.
• Cover call intake when needed or during demanding times.
• Dispatch calls for SUBs with supervisor assistance.
• Send daily ETA, Onsite, Pending Invoice reporting for updates and monitor aging work orders.

Job description

Traka (Assa Abloy) in Mississauga is seeking a Key Account Service Specialist to manage customer service workflows from acceptance to invoiced, acting as the voice of the customer. You will maintain portals, coordinate with estimators, service teams and district staff to ensure accurate data and timely work orders.

The role emphasizes proactive service coordination, ETA management, and clear client communication to uphold operational excellence and customer satisfaction within ASSA ABLOY