Client Portal & Service Coordination Specialist

ASSA ABLOY Global Solutions; Mississauga; On-site; CAD 60,000 - 85,000; Full time

Job summary

ASSA ABLOY Global Solutions in Mississauga is seeking a Key Account Service Specialist to manage customer service workflows from acceptance to invoicing. You will aid clients via email, phone and monthly meetings, acting as the Voice of the Customer and ensuring accurate portal operations.

This role emphasizes proactive service coordination, ETA management and clear client communication to sustain excellence and satisfaction.

Responsibilities

• Maintain and update service portals for customer accounts with timely processing of work orders and quotes.
• Coordinate with estimators and service teams to resolve quoted amount discrepancies.
• Track and report portal activities for internal planning and forecasting.
• Ensure compliance documents (COI, WSIB) are updated for KA portals and onboarding.
• Maintain records of service agreements, quotes, and portal transactions for audit.
• Act as primary client contact for service agreements, work orders, and portal inquiries.
• Collaborate with internal teams to provide updates and maintain transparency.
• Back-Up for call intake and dispatching SUBs calls as needed.
• Send daily ETA, Onsite, Pending Invoice reporting for each district.
• Monitor aging work orders and follow-ups; pull SO report for all customers.
• Maintain invoice discrepancy records for KAC.
• Prepare quarterly/monthly/yearly reconciliation reports for KAC.

Job description

ASSA ABLOY Global Solutions in Mississauga is seeking a Key Account Service Specialist to manage customer service workflows from acceptance to invoicing. You will aid clients via email, phone and monthly meetings, acting as the Voice of the Customer and ensuring accurate portal operations.

This role emphasizes proactive service coordination, ETA management and clear client communication to sustain excellence and satisfaction.