Strategic Client Accounts Manager

Green P; Toronto; Hybrid; CAD 76,000 - 89,000; Full time

Job summary

Toronto Parking Authority seeks a Specialist, Client Accounts to manage an assigned portfolio of client accounts. You will be the primary contact, build trusted relationships, ensure service delivery, and coordinate resources to deliver long-term B2B value.

You will support retention, renewals, and growth, develop account plans, monitor performance, and collaborate across departments. A 3–5 year track record in client management and a valid Ontario driver’s license are required.

Qualifications

• Undergraduate degree or diploma in Business Administration, Commerce, or related field.
• 3–5 years of account management or client relationship management experience.
• Experience in parking, mobility, transportation, municipal services, or property management is a plus.
• Proven ability to manage client portfolios and build strategic stakeholder relationships.
• Experience developing account plans, business reviews, and contract renewals.
• Valid Ontario G driver's license and ability to travel to client locations.
• Strong communication, negotiation, and relationship-management skills.
• Analytical and problem-solving abilities.
• Excellent organizational and project coordination skills.
• Ability to manage competing priorities with attention to detail.
• Proficient in Microsoft Office.
• Internal candidates: 1 year of continuous service in current role.

Responsibilities

• Serve as the primary contact for assigned clients and stakeholders, building long-term relationships.
• Develop understanding of client objectives and operational needs.
• Coordinate onboarding and transition for new accounts.
• Respond to inquiries and issues promptly and professionally.
• Collaborate with departments to ensure service excellence.
• Develop account strategies to retain and grow revenue.
• Identify opportunities for service expansion and revenue generation.
• Lead or support contract renewals and negotiations.
• Monitor account performance and customer satisfaction.
• Prepare reports, forecasts, and business reviews.

Skills

Relationship management

Communication

Negotiation

Analytical thinking

Project coordination

Time management

Independent work

Education

Bachelor's degree in Business Administration/Commerce

Tools

Microsoft Office

Job description

Toronto Parking Authority seeks a Specialist, Client Accounts to manage an assigned portfolio of client accounts. You will be the primary contact, build trusted relationships, ensure service delivery, and coordinate resources to deliver long-term B2B value.

You will support retention, renewals, and growth, develop account plans, monitor performance, and collaborate across departments. A 3–5 year track record in client management and a valid Ontario driver’s license are required.