Strategic Client Accounts Manager

Toronto Parking Authority; Toronto; On-site; CAD 76,000 - 89,000; Full time

Job summary

Toronto Parking Authority is seeking a Specialist, Client Accounts to manage an assigned portfolio and develop trusted relationships with client stakeholders. You will ensure service delivery meets expectations, coordinate resources with internal teams, and identify opportunities to enhance services.

The role serves as a liaison between clients and departments, supporting retention, renewals, and revenue growth through proactive relationship management and business reviews.

Qualifications

• Undergraduate degree or diploma in Business Administration, Commerce, or related field, or equivalent.
• 3–5 years in account management, client relationships, or related roles.
• Experience in parking, mobility, transportation, municipal services or related client service environment is an asset.
• Strong ability to build credibility and trust with external partners.

Responsibilities

• Manage an assigned portfolio of client accounts and develop trusted relationships.
• Coordinate with internal teams to deliver service excellence and onboarding.
• Support retention and renewal of client contracts and identify growth opportunities.
• Prepare business reviews, reports, and strategic recommendations for clients.

Skills

Client relationship management

Relationship building

Communication

Negotiation

Project coordination

Education

Bachelor's degree or diploma in Business Administration or related field

Tools

Microsoft Office

Job description

Toronto Parking Authority is seeking a Specialist, Client Accounts to manage an assigned portfolio and develop trusted relationships with client stakeholders. You will ensure service delivery meets expectations, coordinate resources with internal teams, and identify opportunities to enhance services.

The role serves as a liaison between clients and departments, supporting retention, renewals, and revenue growth through proactive relationship management and business reviews.