Strategic Accounts Representative

Ritchie Bros.; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the auto claims industry is seeking a Strategic Accounts Representative to work closely with clients in the Greater Toronto Area. This role involves managing storage and towing issues, ensuring timely resolution of claims, and maintaining strong client relationships. The ideal candidate will have a university degree, experience in the auto claims sector, and excellent negotiation and communication skills.

Qualifications

• 1-2 years’ experience in auto claims industry.
• Good understanding of the claims process.

Responsibilities

• Work with clients to release vehicles from storage.
• Negotiate towing/storage charges.
• Manage problem files escalated from Impact.

Skills

Negotiation

Time Management

Interpersonal Skills

Communication

Organizational Skills

Education

University Degree

Post-secondary Education

Tools

Microsoft Office

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About the Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Strategic Accounts Representative works in our Strategic Accounts group and partners directly with our customers to provide direct assistance with any Towing and Storage for the inventory of vehicles.

The Strategic Accounts Rep will work onsite with our Client in their Greater Toronto Location.

Responsibilities

• Work collectively with Impact and insurance client to get vehicles released from storage facilities.
• Must be assertive and proactive in handling of files to minimize storage costs for insurance clients and achieve targets.
• Review and manage problem files escalated from Impact in a timely manner.
• Work independently in resolving issues by accessing insurance client’s claims system to gather pertinent details needed for resolution.
• Ability to quickly resolve releasing issues and negotiate towing/storage charges.
• Communicate directly with Insureds and shops to secure release of vehicles.
• Interact with adjusters on problem files when needed.
• Accurately input detailed information onto call logs and/or files.
• Complete timely follow up calls to meet deadlines.
• Required to work off-site at insurance client’s facilities.

Qualifications

• University Degree or minimum post-secondary education.
• 1-2 years’ experience in auto claims industry.
• Good understanding of the claims process.
• Experience in dealing with storage facilities.
• Strong negotiation and time management skills.
• The tenacity and drive to work a problem interaction through to successful resolution.
• Sound knowledge of telephone etiquette with excellent interpersonal and communication skills, pleasant and professional manner.
• Strong organizational and attention to detail skills.
• Proficient in Microsoft Office.

Job Info

• Job Identification 4391
• Locations 90 Burnhamthorpe Road West, Mississauga, ON, L5B 3C3, CA (Hybrid)